We also received our check for damages promptly. Thank you ARC!
Our claim was handled professionally and with total understanding in regards to our complaint. Thank you.
Thanks
Very quick and easy to submit the claim and the issue was resolved quickly. Thank You
The person I dealt with was professional, helpful, prompt and very efficient..
Ask realistic questions and gave prompt attention
I had some trouble with the documents not properly attaching to the online form. I ended up having to email duplicate copies for the claims agent to have access. Otherwise the process was very smooth and quick. My expectations were exceeded in this interaction.
Tammi was thorough and pleasant. She’s a great representative of tour company. The background process did take a while, but she stayed on top of it.
I needed the check right away to pay the painter and this was sent right away so it was appreciated.
They answered all questions and concerns that I had.
Upon submission, I was initially accused of having previously submitted the same claim. It was clear from the videos I submitted that this claim was new and different. A modest amount of care on the part of the initial adjuster would have avoided having to escalate the claim, which was ultimately resolved and paid-out. Hopefully the initial adjuster will exercise more care in the future.
We greatly appreciated Amazon’s speedy resolution. Our only critique would be, perhaps Amazon could put a “leave package (s) at the gate” option on their delivery introductions. Like many of our neighbors, our home is nearly a quarter mile from our property entrance. While this causes some inconvenience to us (especially when it rains) a “leave the package at the gate” delivery option will eliminate your delivery drivers from entering onto our driveway and hopefully prevent further accidents like this. Thank you again Amazon.
Very nicely handled with prompt resolution to the issue
Amazon is a good company to work with.
Thank you for acting so very fast on my claim
thank you for your responsiveness, professionalism, and quick reimbursement.
My initial interaction problems I believe was more on the part of Amazon rather than ARC.
The phone number, very very hard to locate. It’s like you are hiding it!!!
Absolutely fantastic customer awareness and resolution. Could not ask for more. Thank you.
Great job. Thanks much.