The webpage for uploading documentation is a bit clunky.
Claim resolved quickly. Odd that agent addressed me by my last name Lum (Hi Lum) instead of first name Christopher, only happened to me once with Indian I.T. contractor. Online form to upload pics was initially unclear, later figured out comment field is for each pic not a batch of pics. Thank you
I am not clear on when the reimbursement check will be sent but the process was very simple
thanks for getting this done!!
Thank you for resolving this matter so quickly and professionally.
Thank you!
Fast, efficient service. I was surprised at how quickly this claim was resolved. Thank you.
I'm happy if the driver had come to my door I would have said no worries that would have been the end of it. But that didn't happen but thanks
Hope this Amazon gutter collision doesn’t happen again. Drivers need to be more cautious, and report to homeowner if this occurs rather than homeowner surprise discovery.
Thanks for resolving this matter in a timely manner.
Wouldn't hurt to train their drives to drive appropriately and not lie.
In the beginning it was a little frustrating because the manner in which I was submitting the video from my home camera, was said to not be acceptable. The frustration came when I was told to create a “Movie” or “MP3” after so many failed attempts to create proper file, I was told that I could send a screen recording, the same recording I had originally submitted . After submitting the screen recording, the process moved fast.
Easy process. No questions asked (with proof provided) and claim was resolved quickly with payment.
Good job
This claim was resolved promptly and to my complete satisfaction.
I was ask for an estimate on the damage, so I responded with a number off the top of my head thinking you would send somebody out and go with the estimate they provided. Instead you took my estimate. I have no idea if my estimate will cover the damage. Had I known I would have gotten a professional estimate first.
Thank you
I thought this process was going to be a nightmare and it wasn't.
We were very surprised with how quick and professionally our claim was handled. We will do the repair sometime in the Spring/Summer weather permitting. Thank you for your understanding and promptness.
I never dealt with an easier claim than ARC's process since everything was streamlined & easy without the hassles. Thank you ARC for your professionalism along with the positive resolution. I greatly appreciate it.