ARC reviews
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I was warned that this would be a difficult process. It was extremely easy and very clear. I was both pleasantly surprised and satisfied that this was resolved so quickly.
Feb 28 2024
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Somewhat on 3 instead of Strongly because about a month went by with no word (I wasn't worried) at which point I pinged the email. I got a reply very quickly after that and the claim was paid very quickly after that reply.
Feb 28 2024
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Not a big issue, but the portal interface I initially used to file the claim could be improved/updated.
Feb 27 2024
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Thank you for being responsible for this damage and respecting my property.
Feb 27 2024
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Satisfied customer!!! Great customer service care
Feb 27 2024
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Although there was some time between my first contact and the resolution, it was mostly because I missed the return call. After I was able to reconnect, my claim was resolved quickly.
Feb 27 2024
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There was one gentleman that i first spoke with when I called Amazon I don’t remember his name but he was not very helpful and he kept telling me to call back, he kept asking the same questions over and over.
Feb 27 2024
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Thank you
Feb 27 2024
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Easy and great turn around with communication and payment. Pleasantly surprised with the ease of the process. Thank you!
Feb 27 2024
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There needs to be an easier way to find where to file a claim on Amazon. It took me in several circles that never needed to happen. Received payment very quickly.
Feb 27 2024
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Thank you for the great service to address my concerns!
Feb 26 2024
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The process for submitting my claim and the resolution of my claim was smooth and pain-free
Feb 26 2024
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I would like to know that the driver is fully aware of what was done. I would hate to see this occur again to anyone.
Feb 26 2024
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Thank you for being so responsive. Could you please tell your drivers not to be afraid to report an accident to the homeowner.
Feb 26 2024
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Outstanding service
Feb 26 2024
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This was a great resolve. I never rate 100%. Always room for improvement, but I don’t know what it is right now.
Feb 25 2024
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Thank you for your excellent customer service with the handling of our claim.
Feb 25 2024
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The claim involved an Amazon delivery driver who did very obvious property damage with his vehicle. It is good that I have surveillance video; otherwise I'm not sure the claim would have been resolved as quickly.
Feb 24 2024
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I was very impressed by how efficient and quickly this claim was handled.
Feb 24 2024
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My overall experience was satisfactory.
Feb 24 2024
