ARC reviews
-
as with all matters and customer service at amazon - amazing, prompt, fair, and without a question the best customer service out there. thank you for handling this unfortunate incident so beautifully, it took all the stress away knowing i would not need to fight for what was right and fair - you just did it! thank you again! tonia
Aug 17 2023
-
Above and beyond service. Thank you for your prompt, professional assistance.
Aug 17 2023
-
Good communications ...in the form of e-mails.
Aug 17 2023
-
Great customer service. Very responsive. Great help
Aug 17 2023
-
Thank you.
Aug 17 2023
-
I received the claim check and as alway Amazon has resolved any issues over the years. Amazon remains my Prime site to shop.
Aug 17 2023
-
The inconvenience the delivery driver caused by hitting my vehicle was unacceptable. Trying to find a way back and for to work and to the car dealership was a serious problem. I still have to schedule the truck for repairs after the check arrives. Driver did not stop after he hit my vehicle and someone had to chase him down just to take a picture of the delivery van license plate and rear of the vehicle. Also it was difficult to find the right phone number to call Amazon. A phone number should be posted on all of your delivery vehicles to report issues such as what I went through. Cameras should be installed in each delivery vehicle to monitor the action of the delivery drivers. Warm regards, Kenneth Adams
Aug 17 2023
-
This was a fantastic experience and everyone I interacted with was,on top of everything!!!
Aug 17 2023
-
I guess what I don’t understand is you send a check based in preliminary charges and the check stub says final settlement, but then you say you would pay for any additional charges, but the fact is if you cashed the first check with preliminary charges which says final you could deny any additional charges. So that was a little scary because I thought if necessary I could not fight you if any extra charges. Luckily I did not have any, but it is just an observation
Aug 17 2023
-
My claim for repair of my garage was handled very quickly. I just want to thank everyone involved in getting my claim done in a timely manner. Everyone was very nice and professional. You all are the best!
Aug 16 2023
-
Excellent service
Aug 15 2023
-
Each representative that assisted me in the process was very professional and kept me up to date as things progressed. Thanks
Aug 15 2023
-
Quick to respond.
Aug 15 2023
-
Very professional & didn't mess around! Took care of an issue caused by a driver in a timely manner.
Aug 15 2023
-
I would prefer a less sketchy delivery service. Something that is a more of a national brand/standard. The delivery service for the e-check feels like a scam site, and in a lot of ways it is as it tries to get you to choose an option to pay money to have the money delivered to your account.
Aug 15 2023
-
Excellent work. The only challenge was to get the correct number / contact, which is definitely not obvious on the Amazon website. Not ARC's fault. Thank you.
Aug 15 2023
-
Thank for caring.
Aug 15 2023
-
Handled well and appreciated.
Aug 14 2023
-
Thanks for emailing about sending the check.
Aug 14 2023
-
I feel whoever was responsible for handling my claim went above and beyond. I would have gladly received an Amazon credit or direct replacement but the claim was already approved and payment sent. Thank you, and again I know it was an accident by the delivery person and I hold no animosity towards anyone.
Aug 14 2023
