ARC reviews
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Initially it was difficult to talk to someone who was able to help, lots of transfers. Once ARC email contact started communication was fast and helpful.
Aug 14 2023
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I was very pleased with how swiftly this was looked in to and resolved. I do hope the driver was not fired, just reprimanded. According to my father in law he was very flustered about what happened, and I'm sure it could have happened to anyone. The only problem was it being a mailbox, thus interfering with efficient delivery of mail to our house. Than you again, and have a wonderful day!
Aug 14 2023
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There was a "breakdown" in communication between Amazon and ARC. Not sure where the fault lies but the initial communication to Amazon was on 5/17/23 and there was no reply/response until I called Amazon Customer Service several days ago to inquire about claim status. After that call was made things were now fast-tracked and I've received an email today stating that the rebursement check will be mailed in the next several days.
Aug 13 2023
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Super responsive to our claim. Handled quickly and professionally without weeks of back-n-forth. We are grateful the issue has been resolved and the road can be repaired.
Aug 13 2023
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Fran McMenamin handled the claim quickly and professionally.
Aug 13 2023
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Agent was very helpful and kind.
Aug 13 2023
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I am amazed with the speed of the resolution of my case.
Aug 13 2023
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Christine Steele was terrific and professional.
Aug 13 2023
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Thank you for addressing this in a timely manner. I have not noticed them using my driveway. As far as I am aware they are walking up the driveway
Aug 12 2023
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Very happy with the claims department as they revolved my issues very promptly and professionally.
Aug 12 2023
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Unfortunate that my car was hit in the first place but am very thankful for everyone through customer support helping me get this resolved quickly.
Aug 12 2023
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Thank you for resolving this issue so quickly and efficiently. The forms were easy to understand and fill out. Communication was excellent as well!
Aug 12 2023
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The entire process was very smooth from start to finish. Big shout out to Carlos who initially helped me get things started. Thank you! - Megan
Aug 11 2023
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I have live video of my yard damage. Amazon did, still my claim was basically denied.
Aug 11 2023
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The process was seamless
Aug 11 2023
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I'm very pleased with how quickly & efficiently my issue was resolved . Thank you very much !!
Aug 11 2023
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Thank you.
Aug 11 2023
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Resolution happened much quicker than we anticipated. Great customer service, great communication and very quick reaponse time. Thank you.
Aug 11 2023
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The follow up was a little slow - and I feel that if I hadn't contacted the support number, I would still be waiting for answers.
Aug 11 2023
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I like the professionalism and passion that was given during the process. The speed on which it was resolved was amazing.
Aug 11 2023
