Very helpful and thoughtful service
Everything would have been a 5 except it was impossible to find out where to go to start the process or to reach a live Amazon employee to help get you to the process. The Amazon chat just sent me in circles. I spent 4-5 hours until I reached a live Amazon employee who was wonderful (a 10).
My claim was settled quickly and fairly.
Unfortunately, soon after this claim was resolved, the AMAzon driver did the exact same thing and now I will need to have the driveway cleaned again.
My initial call in was not handled correctly he didn't input it into the system so I was just in limbo. The 2nd call was much better definitely properly done as i had an email while still on the phobe and it was easy to add more information to the claim once requested.
Thank you so much for how fast my issues was resolved and how fast I got my money for my claim.
/A
Very satisfied overall, except for the fact that I received a check of USD dollars, which my bank doesn't accept (I live in Canada).
Representative was very pleasant and assisted me with submitting the claim
They dramatically low balled the cost of labor in my area meaning I can only do the repair with the money given if I do the work, but at this time I have a foot injury preventing me from doing it. And even if I do it myself I should be compensated for my time since it is time I would. Or have had to spend doing that without the incident. They seem to not realize that labor/time is part of a repair.
Initially, I was reluctant to submit a claim because of how difficult it usually is in general, but with ARC it was extremely easy and I had no issues. Everybody was super pleasant to work with, and I was able to fix the damage promptly!
We appreciate that your claims team was so professional and knowledgeable.
Simple and easy file a claim. Claim funds send out within timely manner. Super
Parfait
Resolved quickly. I appreciate the service.
Thank you. You made this almost stress free!
Quick, professional, no bullshit. Quite surprising
Interaction was good and claim paid quicker than expected
Everyone was friendly and efficient. The claim was handled in a timely manner. Thank you for all of your help.
This was a surprisingly easy process! Thank you for being considerate and resolving this quickly!