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    The process to even file could be more streamlined. I had to dig around on the internet in order to find what was needed to even contact someone regarding this and how to go about initiating a claim. The form was fairly simple and straightforward, but when it came to discussing via email with someone about the events, the person acted like they never looked over the form I submitted. They asked for things to be submitted, which I did in the form. I ended up resubmitting the pictures and an account of the event of the incident in the email to the specialist. Everything afterwards went smoothly.

    Apr 08 2024
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    I am a pretty upset that they didn’t add any title of aggravation compensation, I had to take time off from work for the company to come and give me an estimate and will have to take it off again for them to come and do the repair.

    Apr 08 2024
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    Accidents happen, issues was addressed and handled very quickly. Thank you

    Apr 08 2024
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    I was extremely satisfied with the claim service. I would suggest Amazon / Arc advise their delivery drivers and dispatchers ARC contact information. It took over 2 weeks to resolve this issue most time was due to lack of information from Amazons dispatchers. Once I called Amazon directly the issue was resolved promptly.

    Apr 08 2024
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    Professionally I work dealing with many insurance companies and adjusters. I know this process can sometimes be difficult. I appreciate the courtesy from the claims specialist I dealt with and the prompt resolution of the issue at hand. Thank you.

    Apr 08 2024
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    Professional, polite.

    Apr 07 2024
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    Great customer service. Professional , efficient and timely. Thank you!

    Apr 05 2024
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    For a claim that has to do with businesses, the process is frustrating because the email is not the same for actual in person vs. company

    Apr 05 2024
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    Overall, the experience was acceptable. My issue was that the customer service/experience aspect was not as warm and fuzzy as it should have been. It was clear that my driveway was marked up by the driver. One ARC reply was to the effect of " you can get us a quote to have it remedied , but our offer of $XXX still stands". I feel it should have been more like, " Mr. B, we will endeavor to get your driveway back to the way it was" More understanding of the customer's position especially when they are in the right is needed. Best Regards, Mr. B.

    Apr 05 2024
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    Thank you for your speedy and professional service!

    Apr 05 2024
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    This process was very quick and professional

    Apr 05 2024
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    Its always a pleasure working with you at ARC, I hope we never have to go through this again, Thank you. Robert J Cebula Sr

    Apr 04 2024
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    The team provided us the information to be able to conclude our claim. Thank you

    Apr 04 2024
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    We appreciate Amazon righting the wrong and reimbursing us for the damage done by one of their drivers. We also appreciate the process being easy and swift. This makes Amazon a more trustworthy company.

    Apr 04 2024
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    My only complaint is it took too long to get to the final resolution. Ms Debbie Reams was pleasure to work with.

    Apr 04 2024
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    You are great service

    Apr 04 2024
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    It was a little shaky at the beginning....when I was informed that they could not identify or locate the drive. But another phone call provided clarity and from that point on.....everything went smoothly and quickly.

    Apr 04 2024
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    I’m not sure where you get your labor rates but it is very far off

    Apr 04 2024
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    This matter was not only resolved to our satisfaction …it was handled professionally and promptly. Thank you!!!

    Apr 04 2024
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    Excellent customer service! Thank you

    Apr 04 2024