ARC reviews
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ARC made an unpleasant event much better through there simple and timely process.
May 23 2024
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My Mother and I were so pleasantly surprised by how this claim was handled. Your representatives were helpful, professional and extremely responsive. In today's society, sadly this was not expected. Your company has renewed our trust and loyalty to Amazon and we will share our story with others. Thank you for taking care of our claim with professionalism, respect and responsibility. We appreciate you!
May 23 2024
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Had a check within 2 days all the repairs are done on my end, all is good.
May 23 2024
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The claim was handled promptly and professionally.
May 23 2024
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Arc definitely did an amazing job communicating with me and getting my issue resolved.
May 22 2024
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Very prompt and efficient !
May 21 2024
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Strong work guy's. Thank you!
May 21 2024
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Thi was a pretty seamless process. I submitted all the reuired information and I beleive I heard back within a day. I requested a paper check and received it within 5 days. Very satisfied with ARC
May 21 2024
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I was honestly surprised at how quickly and easily my claim was resolved. I was afraid that it would be a very difficult process, but it was not at all. Thank you so much.
May 21 2024
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Terri Barnett, lady that allowed me to call her after my claim started (since I have trouble doing everything online) --I continued to ask her questions/ request assistance also - she was GREAT. She was very helpful & explained things when I got confused. She also replied promptly even when I left VoiceMails. Wonder job! Please pass that along to her for me ????
May 20 2024
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Thank you for getting this done promptly
May 20 2024
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My husband was trying to deal with this but it was difficult because the account is in my name. Also we had no idea who ARC was so things fell through the cracks a couple times
May 17 2024
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I have received the check in payment for my car mirror. Thank you for a very prompt and satisfactory settlement.
May 17 2024
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Very satisfied with the service and the resolution.
May 17 2024
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ARC was great but my initial interaction was with Amazon and they were horrible. While I did as requested from the at fault party and reported it to Amazon, they DID NOT forward my claim to ARC because there was no account attached to the claim as the at fault party was not delivering to my house. This delayed the claim by over a month and was very frustrating to me. I will state that once ARC understood this, they were great on the settlement of this claim. I hope this is not normal procedure for Amazon to not forward claims reported.
May 17 2024
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Only thing I did not like amount the claim was the amount given per hour for labor. At $16.46, you can't hire anyone to do the necessary labor that it would take to get this job done. Luckily I did it myself, but for someone unable to do it themselves it would not have been sufficient. The amount of hours given and amount for materials was good though. Overall I was pleased with the speed and amount at which this was settled.
May 17 2024
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Thank you for your cooperation in this matter.
May 16 2024
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Initial response was very good. However I did not appreciate the implication in follow up emails that your driver was not responsible since I did not have actual photographic evidence. That the call was made to you within moments of the incident, and had my personal visual evidence of the driver holding one of the stones from the wall in question should have been enough. It was however, resolved to my satisfaction. Thank you.
May 16 2024
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They were very prompt in handling my claim
May 16 2024
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Thank you for handling this matter so quickly !
May 15 2024
