ARC reviews
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I got caught in the bot chat for a while before I got through to someone who could help.
Mar 26 2024
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I attached photos to the original claim buy had to resubmit them. The form didn’t work.
Mar 26 2024
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Fast, and we'll communicated
Mar 26 2024
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The agent I had dealings with was pleasant and efficient.
Mar 25 2024
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It took me about 5 transfers and about 1 hour of time to get to the right person but after that it was smooth sailing.
Mar 25 2024
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The process was simple and fairly prompt. I appreciate the fact that Amazon accepted responsibility and reimbursed me for the damage. Thank you very much. Judith Romero
Mar 25 2024
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Straightforward process and claim resolution (payment) sent quickly.
Mar 25 2024
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I must say that from start to finish, getting my claim filed and completed was fairly easy, efficient, and problem free. I was told that I would receive my compensationary check in one week. Even though it took 2 weeks to receive it, I would say that the process was still very efficient and I'm more than pleased. All in all, I'm quite pleased with a service that we received and we thank you for that in your commitment to good service.
Mar 24 2024
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Appreciated Fran took my claim seriously.
Mar 24 2024
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Very professional and timely!
Mar 24 2024
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Thanks for cooperation in resolving my Claim in a timely manner.
Mar 23 2024
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very timely and satisfactory resolution
Mar 22 2024
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I did not submit the claim, I only completed a survey on my service and stated in there the damage that occurred at the home and an agent at Amazon was tremendously helpful and submitted the claim on my behalf. I didn’t know that was something that could be done so I have been very grateful the help!
Mar 22 2024
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Make sure Amazon doesn't send drivers out in trucks with broken back up cameras. That would have prevented damage/claim. Handling of incident and claim prompt and flawless. Thank you!
Mar 22 2024
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Great job!!
Mar 21 2024
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Reviewed and process my claim fast and efficiently.
Mar 21 2024
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Appreciate you taking care ogit so quickly.
Mar 21 2024
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This claim process was great start to finish. Thank you for being prompt and resolving this situation quickly.
Mar 21 2024
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Our claim took awhile to complete.. this was the 4th such claim, for the same reason.. we have explained what directions Amazon dispatches have given drivers, and yet we keep having these problems.. hopefully we can resolve these problems with this claim..
Mar 21 2024
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The entire staff exhibited exceptional technical, communication, and interpersonal skills. The performance of staff exceeded my expectation in resolving the matter promptly. Thanks
Mar 21 2024
