totally awesome customer service
Quick easy and resolved! Thank you!
NA
The most difficult part was finding a contractor to follow through, but the claims team was very patient and understanding. Was nice to have a single point of contact through this process. Fran was extremely helpful and responsive.
Thank you for resolving my claim.
Good experience overall
Great experience
My adjuster was very helpful and polite
Once I was able to talk to the right person after three attempts to get this matter cleared up everything went smooth. After I got my settlement promptly I was able to repair my yard. Thanks for you assistance.
After the initial confusion of where to submit the claim ( No help from Amazon) it went smoothly & we are grateful & satisfied. We just wonder if there was any consequences for the Amazon driver who left the scene without reporting the accident.
unfortunate incident but it was made right. thank you.
Wonderful experience after a second property damage from Amazon delivery vehicles. While that is very frustrating, their customer service and claims department are excellent.
Thank for doing a stand up job
?Hank you
While it's is an inconvenience anytime you have property damage, the Amazon claims process is very easy to deal with and handled in a timely manner
WTF? I just filled out this form, click submit, am asked to post online and the form goes blank? This is a terrible service for surveys. As I said before, I felt I got an attitude of 'prove it' and a curtness that bordered on rude in the emails I received. There were 3 Amazon employees at my house due to the tow truck having to come with the ride along passenger. Check your files and don't be so rude to customers. Feel free to revisit any of my emails to ARC for further info.
I asked for a certain amount was basically given half the amount which will probably not be enough to do the work. I’m disappointed in the outcome.
Thank you for your help !!!
Thanks for responding to my claim.
Easy to work with and happy to have been helped out but still think in the end the damage was more than I was sent especially when the driver didn’t do it accidentally he tried to drive through my lawn on purpose to make his drive quicker