ARC reviews
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Thank you! Please tell your driver to stop entering my property with their trucks. It’s not safe. Also, please tell them to not threaten people! They were extremely rude and threatening. Thank you so much.
May 22 2022
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I would like the delivery driver's distribution center manager to remind the driver that leaving the scene of an accident in MA is punishable by a fine of up to two hundred dollars and two weeks to two years of imprisonment or both the fine and incarceration. This all could have been avoided if the delivery driver did the right thing, stopped, and knocked on my door to admit fault.
May 21 2022
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Make sure delivery drivers understand respect of people's property
May 21 2022
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My initial email was not responded to however, as soon as I re-emailed it was taken care of quickly. Thank you Kim Wright
May 21 2022
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Everything was great other than the issue uploading photos to the original link.
May 20 2022
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The claim was resovled fast and quickly. I have left instructions for Amazon drivers to NOT come down my driveway which, hopefully, will stop any further damage.
May 20 2022
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If Amazon hire people that care about what they are doing this won’t happen I understand that thing like this will happen
May 20 2022
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Thank you! Great work for helping me in my time of need
May 20 2022
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Initial concerns were quickly resolved, and the overall experience was good.
May 20 2022
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I appreciate the prompt attention to this issue. This is the second infraction of this kind within a year by an Amazon driver where Amazon has had to pay us for damage to our property. Hopefully they will communicate the rules to their drivers & prevent yet another infraction & subsequent claim for damages. We have expressed clear delivery instructions in our orders & we expect them to be followed.
May 20 2022
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Great Service! Thank you!
May 20 2022
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They were quick but the offer was a little less than I expected. However, I agreed to the amount with the hopes that it expedited the claim and it did. Overall I was pleased.
May 20 2022
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Awesome service
May 20 2022
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The form was hard for me to fill out, had to get help.
May 20 2022
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A smooth running system. Fortunately, I had the ability to reduce the sized of the required images.
May 20 2022
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Excellent customer service. Thank you for the pleasant experience.
May 20 2022
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Response now dependent on promised Email for check - not yet received but receipt of Email saying: This email is from ARC Claims. Please note that your claim number AMZ2022164686 has been resolved and that we this date issued payment to you in the amount of $180.00. Your echeck will arrive in your email shortly. We thank you for your cooperation in concluding this matter.
May 19 2022
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I was pleasantly surprised at how expediently my claim was handled, once I contacted the office directly via phone call. From the woman who answered the call to Noa, who ultimately handled my claim - all were pleasant, helpful and wonderful to deal with. The way in which this claim was handled de-escalated my frame of mind from upset and furious at the incident to satisfied with how the situation was resolved. Thank You!
May 19 2022
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This has been a pleasing outcome to an unpleasant incident. My overall opinion of Amazon has been raised.
May 19 2022
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I appreciate that once the claims department got back to me they were quick to resolve the issue. My only complaint is that it took it a while for them to respond, but besides that, I’m impressed with how it was handled. Thank you
May 19 2022
