ARC reviews
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I am very satisfied with the swift and professional service and cooperation provided by ARC.
Apr 27 2022
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I never thought I would hear back about this claim after I submitted documents. I am extremely surprised.
Apr 26 2022
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Thank you for the prompt response to my claim. The individuals that I spoke with during this process were both empathetic and professional. It is unfortunate that I needed to file a claim; however, the care with which your customer service department handled it, has shown me that Amazon is dedicated to keeping its customers happy.
Apr 26 2022
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Finding the claim process on the Amazon site is like trying to find Waldo. Once I found it the claim process was very intuitive. Thanks, Greg
Apr 25 2022
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great service
Apr 25 2022
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Much appreciated customer attention. Thanks
Apr 25 2022
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From the 1st email on the reps misspelled my name. I tried several times to correct them to no avail. Not a way to make a customer feel like they are important
Apr 25 2022
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Good customer service as usual from Amazon
Apr 24 2022
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This process was extremely easy to complete. I truly appreciate the promptness and resolution of this issue.
Apr 23 2022
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It took some time before we got resolved but overall it was resolved
Apr 22 2022
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Thank you for a quick response to the damage on my lawn thank you .Charles Robinson
Apr 22 2022
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Please be advised that I actually saw the Amazon delivery driver drive over my lawn, and in doing so caused damage to my septic tank cover. The estimate for damages has been submitted to ARC. I expect no less than $1300.00 to repair the damage. The $200.00 goodwill gesture is not acceptable. I am a long time customer of Amazon, I look forward to this claim being settled, for the repair estimate that I provided. Respectfully, Lindy walker
Apr 22 2022
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Was difficult to find the right people to open a claim. However, once it was opened it went well.
Apr 21 2022
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Thank you for a courteous, professional and speedy resolution. This was the most unpleasant incident I have ever had with Amazon and I have been a customer from the early 1990s. This driver needs extra training in dealing with customers. I am satisfied but of course now I will have to actually find someone to repair the unnecessary and thoughtless damage to my property.
Apr 21 2022
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Thank you
Apr 21 2022
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I submitted the requested photos with my initial claim but they apparently didn’t attach or send. I was informed via email that they were still needed and then attached to the email the needed photos. That was the only glitch but otherwise everything was timely and efficient.
Apr 21 2022
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At first, I wasn't sure what to expect from ARC. I can honestly say that they took the damage to my property seriously and helped me with my claim in a prompt manner. Thank You.
Apr 20 2022
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I appreciate how quickly and easily my claim was resolved. Everyone I interacted with was very kind and helpful
Apr 20 2022
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YOUR driver destroyed a portion of my front yard which then created hours of form filling and follow up for ME. I was annoyed that I had to document everything and write down everything. His fault yet work falls to me. The process worked smoothly on the claims end, but I also am spending time finding a landscaper to make the repairs. And in the meantime there are two huge tire trenches in my yard. So, his error was shoulder by me. That being said, the claim was responded to promptly.
Apr 20 2022
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Thank you
Apr 19 2022
