ARC reviews
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Excellent interaction via email. Thank you.
Apr 03 2022
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awaiting but was treated nice/ hard to get a hold of
Apr 03 2022
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Very prompt response and quick settlement!! Thanks for a pleasant experience!
Apr 02 2022
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Felt like I had to prompt for the next step but overall everything was handled well
Apr 02 2022
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great
Apr 02 2022
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Amazon customer service is the best. They handled my complaint professionally and promptly.
Apr 02 2022
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got the paper check quickly - was glad this choice for a paper check was available
Apr 02 2022
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I am very satisfied with the way you handle my claim. I greatly appreciate your immediate response and kindness.
Apr 02 2022
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It would have been helpful to have all the steps outlined up front. I was completing the form, then discovered I needed more documentation. Had I known, I would have had it ready.
Apr 01 2022
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The only issue I had was my photos/videos did not load to the claim form I filled out online. It was easily taken care of via email though.
Apr 01 2022
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Au début, a été compliqué avec le formulaire que vous m'avez envoyé. Mais après les choses se sont réglé. Je vais attendre le chèque pour payé les réparations de ma voiture. Bonne journée à vous, Mme Karine Morales. De Jean-Guy Villemure
Apr 01 2022
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From start to finish the Amazon and ARC customer service representatives did an outstanding job, no issues understanding and completing the claim form. Once processed fast turnaround time in issuing the settlement./payment. Thank you
Apr 01 2022
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I got a called from Christine but i wasn't able to pick up the call. After the meeting was over, I called back but she wasn't able to pick up the phone i then left her the message but never got a call back. Overall experiences i must say Amazon did what is required to resolve the problem. Thank you for support our case throughout, I just wishes that the reimbursement the same price i was paid for the item. This antique Chinese good luck dog will cost more than $1000 today values but i am happy with outcome. Once again, Thank you
Apr 01 2022
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As an ex-claims employee myself. I was a little disappointed that there was no contact number to reach the claims representative. Despite that, the process was a lot more simple with quick responses, which I was not expecting.
Apr 01 2022
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It was seamless. The ARC team was quick and efficient. Amazon did the right thing after my property was damaged by owning it and resolution.
Mar 31 2022
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Thank you for making this a quick and easy process.
Mar 31 2022
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For an older person, such as myself, it was quite confusing until I found a friend that could help me. All in all the ARC moved along quite efficiently once the claim was submitted. Really though for us older non-tech people there should be a paper form. Please consider this for other people.
Mar 31 2022
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Thank You!
Mar 30 2022
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I appreciate all the assistance in getting our issue resolved. Nikki was the most helpful of everyone I corresponded or talked with about our concerns.
Mar 30 2022
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It was handled very p It was handled and resolved quickly and to my satisfaction. Very professional.
Mar 30 2022
