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    my first phone conversation was not good. No action was taken after my first report. I called again and the young lady was great. After speaking with her, it moved quickly and efficiently. She could find no record of my first report which was odd. Also, the driver never said she was sorry for the damage. I was outside with her twice and was always courteous.

    Nov 20 2020
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    I appreciate the help and quick resolution of this claim. Dan was very helpful in this process and the online chat function used to initially file the claim as well.

    Nov 19 2020
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    It was a good way to handle this claim and I’m pleased with the way it was handled

    Nov 19 2020
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    Very friendly and understanding staff. I am satisfied with the outcome. Thank you

    Nov 19 2020
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    My claim was handled promptly with little effort from me.

    Nov 19 2020
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    I still have not received the check in my email but the process was a breeze and everyone was wonderful to work with

    Nov 19 2020
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    Quickly reimbursed. A very easy process.

    Nov 19 2020
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    Thank you Nicole Goss for your prompt response and resolution to this matter.

    Nov 18 2020
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    Christine was great and handled promptly. The initial person assigned never got back to me. Once Zi talked to Christine, everything was resolved. Thank you

    Nov 18 2020
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    Thank you

    Nov 18 2020
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    still waiting for e-check to resolve issue of damage to my property

    Nov 18 2020
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    Excellent and timely customer service. Thank you!

    Nov 18 2020
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    Everyone was very nice & helpful

    Nov 18 2020
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    From start to finish, the issue was handled in a caring, professional manner. Thank you.

    Nov 17 2020
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    I'm very glad of the outcome of my claim. Thank you!

    Nov 17 2020
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    The claim representative was very courteous and responsive. While we disagree with the amount paid your representative dis a very good job. Amazon needing 21 days to send a $300 payment, while what we expected from Amazon, negatively affected the experience and undid the goodwill of that the claim representative earned. This has helped us in our decision to drop our Prime membership. Thanks

    Nov 17 2020
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    Pleasantly surprised how easy it was to submit claim and how rapidly it was resolved. Thank you

    Nov 17 2020
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    Incredibly easy!

    Nov 17 2020
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    Christine was very prompt and courteous. I appreciate the great service I received.

    Nov 16 2020
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    I think I should have received more for my loss

    Nov 16 2020