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    I am pleased with the resolution and will look forward to receiving my check. Thank you for the prompt and professional resolution.

    Oct 21 2020
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    I’m a little frustrated that I have to pay for the remaining 50% out of pocket before getting reimbursed since I have to send pictures of the completed job before the second half of the claim will be processed. I didn’t really have an extra $2500 just laying around.

    Oct 21 2020
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    Very pleasant experience

    Oct 21 2020
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    These folks are great professional and courteous for start to finish.

    Oct 21 2020
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    Once I was no longer had to deal with the Asian Customer Service group the process was VERY professional and handled to my satisfaction.

    Oct 20 2020
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    You sent me an online offer to print my check which I did. I plan to deposit it at my bank on Thursday. Now you say you will be mailing me a check. Confusing. .

    Oct 20 2020
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    Thank you for a good and efficient experience with this claim. I was pleasantly surprised by the efficiency and good communication.

    Oct 20 2020
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    I am very pleased with the prompt service and resolution of our claim.

    Oct 20 2020
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    I really have to give a thumbs up to the ease of filing the claim, the promptness, courteousness, and eagerness of ARC to settle the claim. This is "Outstanding Customer Service".

    Oct 20 2020
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    Thank you guys for the assistance.

    Oct 19 2020
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    Everything was very timely. I got a response in less than an hour Now I am just waiting for my check!

    Oct 19 2020
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    Very good job...thank you.

    Oct 19 2020
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    I truly appreciate the personnel that I have been in contact with! Their professionalism is second to none!

    Oct 19 2020
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    Thank you to Lauren Birsner for her great communication and keeping me informed of the entire process. It was unfortunate to have something like this happen but I am glad it was resolved in a timely manner and that Lauren was there every step of the way.

    Oct 19 2020
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    I want to thank you for Assisting me with this matter! My claim was handled Both respectfully and professionaly while resolving the matter. Thank you.. "Best Regards..steven

    Oct 19 2020
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    This was a wonderful experience! The only problem I had was understanding how to submit the pictures. I thought I could put them all in there and upload, but they had to be done one at a time. A little better explanation of how that worked would have saved just a bit of time. Figured it out though, and got it sent. I also didn't quite understand the signature portion of the online claim, and finally just hit submit, and it went through. But everything from the initial contact with Amazon to your response was exceptional. Thank you so much.

    Oct 19 2020
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    This is my 3rd claim with Amazon settled by ARC. My issues remain with Amazon's inability to effectively manage the behavior of the delivery people working on Amazon's behalf.

    Oct 19 2020
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    The problem is that this is the 3rd time this has happened. Your drivers must be trained to stay off lawns or there will be serious issues.

    Oct 16 2020
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    I was very impressed with this whole process. I used my first ever E-check and it worked perfectly. Thank you for your prompt attention and quick payment. This was the easiest property damage claim I have ever done. It was as easy as 1, 2, 3.

    Oct 16 2020
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    I myself have worked for insurance claims never have I had a representative like the one I had ! She was very rude in helping me with my claim stating she could not help me because I wasn’t able to know how to email her pictures from my phone I asked several times for an insurance rep to come see my gate because closer was hard to photo .she said I can’t help you any farther you need someone to help you with your phone ! So o had to go out to staples for her to satisfy her I am a homemaker 76 years old your insured damaged my gate and I have to do all the work! Then when bid was sent to her she disagreed with bid ! Is she an expert at fixing electric gates ! We talked often going round and round about bid ! This was very unnecessary bad business practice and I will pass alone experience never have I agreed to a settlement just to get this agent oof my plate very stressful and shameful of insurance company procedures sincerely patti Brown

    Oct 15 2020