ARC reviews
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Although I was initially upset about what happened my claim was handled promptly. Thank you!
Oct 27 2020
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I made 3 calls. Two reps hung up on me. The 3rd reached management. THEY were highly professional.
Oct 26 2020
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Christine Steele gave me her direct contact info whenI became confused about what I needed to do. She was patient and understanding, so I did not have to repeatedly deal with phone trees. She should get recognition for her great service.
Oct 26 2020
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i haven't received the check yet so above is contingent on receiving the check soon
Oct 26 2020
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Katie the one who helped me was very understanding and made the process very easy. Although, the response time was a bit slow almost 3-5 business days per email.
Oct 23 2020
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Thank you for resolving our claim and for helping us get our fence fixed.
Oct 23 2020
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They are very courteous and prompt. Thanks
Oct 23 2020
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Unfortunately last nite when I went home our gate was broken again by one of your drivers.Not a package for us but Zachary Weins tba035031655104 I was told that u would take that end off your GPS but your drivers are still not reading our signs and still breaking our gate. Hope u can figure out something soon. Thank you.
Oct 23 2020
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I was expecting the process to be extremely difficult and almost not worth filing a claim but I am glad I did. The process and personnel helping along the way made it very efficient and easy. Thank you.
Oct 23 2020
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Everyone was courteous and polite. Thank you All for a very quick resolution to our claim.
Oct 23 2020
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The check didn't begin to cover the two days of labor to dig out 25 feet of ruined timbers and replace with new ones, shovel the dirt out of the ruined garden box and build a new one, with hardware cloth and weedblock. The materials were covered, but to give us less than $50 for labor is criminal.
Oct 23 2020
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Thank you unfortunately I hope this never happens again.
Oct 23 2020
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Only hitch was that the email went to spam. Once I found it there, all was very simple. One very small complaint is that this process is disconnected from the Amazon delivery rating process. I did not have any ID on the driver/truck, but it was whoever delivered my package that afternoon. But there no way to link to that information on this claim. That said, I'm happy with the claim process.
Oct 22 2020
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Thank you for your quick response. The reps I spoke with were concerned and resolved this quickly and to my satisfaction
Oct 22 2020
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I have not yet inreceived payment, but I am assured it will come. As for the drivers at Amazon, both who stepped and ruined my new lawn did not read the delivery instructions. Also crossed my caution tape. They need to check for instructions before they exit the truck. If they do not, it is too late at that point. Please stress this to all drivers. Come up the driveway, don't take the shortest route to the porch. Use the walkway. Thank you for the opportunity to give some advise to amazon. Susan Richard
Oct 22 2020
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Thanks so much!
Oct 22 2020
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I am pleased with Amazon once again! thank you
Oct 22 2020
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Great customer service, thank you.
Oct 21 2020
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Kate Scott is a very professional person and very easy to speak with! You should give her a raise!
Oct 21 2020
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My claim was handled courteously and professionally. All members I dealt with were extremely helpful along the process.
Oct 21 2020
