ARC reviews

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It seems the only delay after the claim was filed was in my end. Pending receipt of payment, the process was smoother than expected.

Apr 15 2020
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Although Christina was a little confused when she first called me about my claim because she didn't have all the details, we quickly got it all sorted out and Christina Steele was amazing from start to finish. With the confusing beginning she could have gotten upset and/or had an attitude but she was very professional and handled everything quickly and gracefully. Thank you Christina Steele! More companies should use ARC for fast and fair claim resolutions.

Apr 15 2020
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Thank you

Apr 15 2020
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Fast, through response. Great communication.

Apr 15 2020
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I was impressed at how quickly I was contacted and how easy the process has been to submit and process a claim. All representatives I spoke with were incredibly friendly and efficient. I can’t believe how easy this was!

Apr 15 2020
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I appreciate how quickly our issue was resolved. Thank you very much!

Apr 15 2020
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Very efficient service

Apr 15 2020
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Ms. Pug Lise was fabulous and resolved my problem in literally hours. Best customer service I’ve ever had!

Apr 15 2020
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Thanks

Apr 15 2020
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Thank you very much and best wishes to all at amazon and stay healthy all and have good day

Apr 15 2020
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Thanks for your great customer service.

Apr 14 2020
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The claim form itself doesn't necessarily work. I was not able to select the points of impact on the interactive car figure provided. For this reason, I emailed the agent directly and had my issue resolved there.

Apr 14 2020
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after finding out that my mailbox was run over. i tried to contact amazon by phone . both numbers did not work. i was able to have you call me thru a chat session but it's very difficult to contact anyone at amazon by phone.

Apr 14 2020
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Thank you for giving me $ to repair my drive....I am grateful for your service in home deliveries. Hopefully your driver will not go on her phone while driving.

Apr 14 2020
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Great experience. Thank you.

Apr 14 2020
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Original phone call fir claim was not documented or dealt with at all. Second call was much better!! The Claim form and submitting Documents was an easy process. I missed the agent’s call a few times and replied with email, which was answered promptly. Thank You.

Apr 14 2020
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Nikki was great to work with and resolved our issues quickly.

Apr 14 2020
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I hesitated in saying the claim was handled promptly, because it wasn't. HOWEVER- Once DEE KANZ got on the case, and I was in contact with her, the claim WAS HANDLED QUICKY, in a PROFESSIONAL MANNER. I COMMEND DEE KANZ for being totally professional and resolving this claim quickly and professionaly. Thank you, Dee!

Apr 14 2020
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You guys did a great job thank you

Apr 13 2020
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Handled professionally and very quickly, Nicole was superb in her handling, and i am very pleased with her and Amazon's overall response and the ease in making this claim.

Apr 13 2020