ARC reviews
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Honestly I thought it was going to be very complicated, but your team was very professional and nice
Apr 16 2020
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The process of claim submission and response were very efficient. I am pleased with the resolution of problem and waiting for check. Overall, very satisfactory process.
Apr 16 2020
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ARC was amazing. The associates helping with the claim were helpful and friendly and it was handled very quickly. Very pleased!!
Apr 16 2020
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It was difficult to find out how to contact y’all on the first contact. I had to chance down one of your drivers to get a contact #.
Apr 16 2020
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The service and quick response with resolving my issue was exceptional!
Apr 16 2020
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Arc was terrific and very professional dealing with my claim.
Apr 16 2020
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Very quick service, even during the coronavirus! Impressed!
Apr 16 2020
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Good people in customer service is so important and the people that helped me were very good. They were pleasant and knew exactly what to do. Thanks
Apr 15 2020
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I was calling around everywhere to get a solution to my problem, not knowing all I had to do was call Amazon. The safety director of the truck company (Lisa) was so rude to me, then I called amazon and they were so quick and efficient in resolving my problem. I am really satisfied with everyone I spoke too and there concern for my problem . Great!
Apr 15 2020
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The claim was processed without my repair person having finished the job or sending me a bill- just hoping it covers the job, not to mention the headache of dealing with this during the pandemic
Apr 15 2020
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I appreciate their efforts. I was at first taken aback in that i had to provide the estimate. Iassumed ARC would send an adjuster. once I understood and got our local handyman to provide the repair estimate the process was fast and easy.
Apr 15 2020
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Excellent customer service. Painless and efficient. Thank you!
Apr 15 2020
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Everyone that I worked with was awesome. Thank you Amazon!!!!
Apr 15 2020
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Excellent customer service
Apr 15 2020
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It seems the only delay after the claim was filed was in my end. Pending receipt of payment, the process was smoother than expected.
Apr 15 2020
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Although Christina was a little confused when she first called me about my claim because she didn't have all the details, we quickly got it all sorted out and Christina Steele was amazing from start to finish. With the confusing beginning she could have gotten upset and/or had an attitude but she was very professional and handled everything quickly and gracefully. Thank you Christina Steele! More companies should use ARC for fast and fair claim resolutions.
Apr 15 2020
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Thank you
Apr 15 2020
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Fast, through response. Great communication.
Apr 15 2020
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I was impressed at how quickly I was contacted and how easy the process has been to submit and process a claim. All representatives I spoke with were incredibly friendly and efficient. I can’t believe how easy this was!
Apr 15 2020
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I appreciate how quickly our issue was resolved. Thank you very much!
Apr 15 2020
