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    Very pleasant experience and so quickly resolved. Very happy with the out come.

    Mar 18 2020
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    Was offered a fair settlement, but I wanted it fixed, not a settlement.

    Mar 18 2020
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    The online claim form wasn’t flexible enough for my issue- a run over mailbox- as it was created for auto accident. That being said, the adjuster, Frank Evans, upon my initial email to him, was quick to respond, understand the issue and offer a satisfactory work around (settlement). I much appreciated his interaction and resolution!

    Mar 18 2020
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    Thank you everyone for your prompt attention and patience with me. I never thought it would be so difficult to find someone to just do repair work. It has been a pleasure doing business with you and I hope we never have to do business again. (I mean this in a very good and satisfied way.)

    Mar 18 2020
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    Pleased with the efficient, effective handling of this claim

    Mar 18 2020
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    Once I was able to talk to Christine, my claim moved along quickly. It was my understanding that Mina was off and it took awhile to reach an adjuster. Christine did excellent.

    Mar 17 2020
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    Thank you Amazon for allowing me to get the damages to my car repaired in a timely manner. Hopefully, the Amazon driver was educated about hit and run accidents and this did not cause the driver to lose his/her job, We hope this was simply a learning experience for an inexperienced employee. We remain dedicated Amazon Prime customers.

    Mar 17 2020
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    Thank you for your quick response in replacing my damaged property.

    Mar 17 2020
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    Christina Steele was prompt, professional and resolved my issue quickly and fairly.

    Mar 17 2020
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    Thank you for your efficient response!

    Mar 17 2020
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    Excellent in every way! This claim was handled very quickly, the adjuster was helpful and kind. Thank you.

    Mar 17 2020
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    Thank you for your promptness and efficiency in resolving our issue to our satisfaction.

    Mar 16 2020
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    The only problem is the check has never arrived.....today is March 16

    Mar 16 2020
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    Extremely steamlined process, pleasant agents, efficient and helpful. All settle in a very short time to our satisfaction. Thank you!

    Mar 16 2020
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    My claim was, initially, assigned to someone who left the company. I discovered this when I called to check on my claim (since my emails weren't being answered). The person who took my call decided, then and there, to take on my claim herself. She was fantastic! She promised me that I would hear something in a few days, which made me happy. I was pleasantly surprised when she called me back five minutes later to say my claim was approved! I am VERY IMPRESSED with customer service like that. Please make sure that whomever it was who took care of me gets this message, and GIVE HER A BIG RAISE!

    Mar 16 2020
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    Thank you to Ivana for her prompt handling of my claim!

    Mar 16 2020
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    Thank you for completing my claim. It is appreciated.

    Mar 16 2020
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    Arc took the stress out of and extremely unfortunate situation. Dominic Vespe was wonderful as well as the customer service rep that I spoke with at Amazon if I'm not mistaken her name was Nala. I was also extremely impressed that the claim was able to satisfy both the damages and the emergency removal of the old broken up bricks on my property. I really appreciate the diligence an immediate attention to this matter. My only complaint was that the driver who did said damages didn't even have the decency to knock on my door or ring me by phone to let me know that he had did these damages to my property. Once more, he should not have even driven his vehicle on my private property in the first place. But I do appreciate Arc 4 helping me even to be forgiving and just move on with my Amazon Prime account as normal. Thank you very much for everything Dominic!

    Mar 14 2020
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    Surprising today to deal with an insurance company who handled things rapidly and professionally. You make your clients look like they have made good business decisions.

    Mar 13 2020
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    My first attempt to contact Amazon went well, although the contact I conversed with never followed through. 3 days later I reached back out to AMazon and was able to speak with the corporate logistics team directly. This was handled very professionally and Joseph was very helpful! Follow up emails were fast and this issue was resolved very quickly- within 24hrs! Very impressive. Thank you

    Mar 13 2020