ARC reviews
-
Christine Steele was a warm and understanding person with whom to work. Thank you for your quick and fair resolution to the lawn damage. I shall be even more satisfied when I see the check in the mailbox. Sincerely, David L. Schroeder, Omaha, Nebraska 68130
Apr 06 2020
-
Thank you for your help Dee. You maintained a polite Profesional attitude the entire time.
Apr 06 2020
-
Claim is still on going, have had a better experience in comparison with my own P/C company.
Apr 06 2020
-
The whole thing was handled in one phone call
Apr 06 2020
-
Great customer service
Apr 06 2020
-
I’m still waiting for reimbursement - 3 weeks after it was supposed to have been mailed.
Apr 06 2020
-
I only wanted to file a complaint and was reimbursed for damage to my yard. Happy, and want to make sure drivers were advised to behave differently.
Apr 06 2020
-
I am very satisfied with the entire claims process, with the exception that I wish I did not need to make a claim. It was very simple to upload the pictures, and then to email the remaining information needed afterwards. We are more than satisfied with the way that this claim was handled. Thank you very much for your attention and promptness, Pat and Karen Alford
Apr 05 2020
-
Very pleasant claim handler and knowledgeable. Willing to help me understand all actions and answer questions.
Apr 05 2020
-
The rep I dealt with was extremely pleasant to deal with
Apr 04 2020
-
The person originally who handled the claim was no longer with the company and my claim was left unattended. Once I called to find out what was taking so long it was reassigned and then handled promptly.
Apr 04 2020
-
Thank you for helping me get this resolved. I had heard from someone that nothing would probably get done, BUT, boy were they wrong! I am very happy how quickly this matter was taken care of. Thank you.
Apr 04 2020
-
I am grateful for the way you have been able to process the damage claim. I am whether the driver who is responsible for the damage is receiving some additional training or in service education so that something like this doesn't happen again either to me, or another client. As a rule of thumb, I think delivery drivers should make a practice of parking in the street rather than the driveway.
Apr 03 2020
-
Surprising smooth and fast process!
Apr 03 2020
-
Mariella was friendly and professional. She had excellent communication and follow up to ensure she received all the information I sent. The easiest claim process I have been a part of
Apr 03 2020
-
Please note that my responses are for my second try with ARC for this issue. The first person who handled the request gave the impression that he did not believe me. After requesting ‘before’ photos, I heard nothing for weeks. I did email for a status update, but again received no response. Fortunately someone must have realized my claim remained unresolved and quickly handled it. Thank you! :) Louise
Apr 03 2020
-
My claims advisor Christine Steele was very helpful! She handled my claim in a very timely fashion and in a fair manner. Thank you!
Apr 03 2020
-
Satisfied with the outcome.
Apr 03 2020
-
Thanks for the prompt service
Apr 03 2020
-
Wow! That was fast! Thanks for resolving this so quickly so we could get put back together.
Apr 03 2020
