ARC reviews
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Excellent cooperation, simple and easily managed. Appreciated
May 21 2020
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I am VERY unsatisfied with this claim and the results. I find it extremely UNFAIR..and thus am resorting to other means to have this resolved fairly.
May 21 2020
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I Was very happy with ARC Claims. I didn't know how to get in touch with anyone after this accident happened. The insurance company listed on the driver's paperwork was of no assistance at all. They took over a month to send information back to say the claim was denied. I called them back and they never returned my call so it was a breath of fresh air when I poked around the internet more to get in touch with ARC claims. I just wanted to resolve the matter and get my car repaired. I appreciate your time and assistance very much. It has been a very smooth process.
May 21 2020
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Initially it was difficult to contact the claims department as chat was down and the phone number wasn’t answered. Once I was able to join chat, I was sent to three different people but ultimately ended up with someone who could assist me with a link to submit my claim.
May 21 2020
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None
May 21 2020
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Could not fill the form out online. The red lighted items were not showing up. The program needs to direct you to the exact field that’s missing info and needed
May 20 2020
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Your drivers should be trained better at turning around. Use a driveway where the turn won’t be so difficult. Rather that so many turns on the road, or go to end of street Where there is more room.
May 19 2020
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Thank you very much for making an unfortunate and unpleasant situation easier to manage. We appreciate the courtesy of everyone with whom we had to interact at both Amazon Customer Service and ARC Claims. Both Jehn and Nicole were efficient, pleasant and very understanding. They resolved our claim to our full satisfaction promptly. Thank you all for your kind assistance. - Mary Kyle Saunders
May 18 2020
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When you a Google search you think it is going be a bad experience to get your claim resolved. It was not an issue. Once I submitted my claim I heard from a couple of people at Amazon and from the Claims Processor. The communication from the claim representative (I've forgotten the company name) was the same day with helpful follow-ups from Mariella. The whole process was easy and fast. I can't believe how fast. Thank you.
May 18 2020
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I appreciate the simplicity of the claim for me. I’m used to being treated like I did something wrong in these (insurance claim) situations, but you all made this transaction the way it should be: easy and stress free. Thank you.
May 18 2020
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Although I had a good experience working with ARC's Frank Evans, I wish Amazon would make an effort to identify the driver of the van that destroyed my fence, some landscaping and two sprinkler heads. He was not delivering to my home, but to the end of my block. Should be easy to trace. My main concern is that he should not be delivering to homes because of his reckless driving.
May 18 2020
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Thank you for your prompt response
May 18 2020
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Thank you for resolving this unfortunate incident.
May 18 2020
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Nicole Goss was completely unhelpful and her communication and customer service skills extremely lacking.
May 18 2020
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Thank you! Every encounter we have had with the Amazon chat to the ARC claim agent has been pleasant and very timely. We appreciate you working so swiftly on this claim.
May 18 2020
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Everyone I talked with were friendly and understanding, especially considering the circumstances around Covid-19. I was allowed all the time I needed to get my car to a body shop.
May 18 2020
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The down side is that with the covid I did not receive my check until last week. But still very satisfied.
May 17 2020
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handled my claim quickly and easily
May 15 2020
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The incident was unfortunate but the experience that I had working with everyone at amazon was amazing. Everything was taken care of so fast!
May 15 2020
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Thank you
May 14 2020
