ARC reviews

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ARC was very helpful and attentive in processing my claim. The representative I dealt with was courteous very professional. He was helpful in how to fill out the forms and upload the information. Thank you for a good experience! ARC represents Amazon well in carrying on their tradition of excellent customer service! Bill Denny

Apr 03 2020
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I have not heard from anyone for a while. I love Amazon and it’s only that 1+1 doesn’t equal 2 anymore Things are topsey turvey right now. Please get back to me when you can.

Apr 03 2020
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thank you for being so prompt! I am pleased with the results!

Apr 01 2020
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My impression of the agent/process was that he only wanted to settle the claim for as little as possible with little regard for the actual damage or cost of restoring the damage. First he said he could only go to $350 and then offered $400 for over $800 of damage. I am disappointed and not impressed with ARC.

Apr 01 2020
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Nichole Goss was very helpful., and understanding. I liked her confidence. One thing, i wish Amazon would be sure to train their drivers not to leave the scene of damage inflicted by their vehicle. The noise was so loud we were able to see what happened, after the driver decided to turn around on a small street. We know he must have heard it, but didnt stop. Instead he actually speeded away like a flash. Suppose it was a kid or a high line car? I had to track him down. I think your drivers need better training.

Apr 01 2020
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Thank you.

Apr 01 2020
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Immediate response and even a phone call to clarify info. Great customer service. both times I’ve have to submit a claim for the same reoccurring property damage. Thank you

Apr 01 2020
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You guys were a pleasure to work with. An absolute pleasure. I highly recommend to anyone. Thank you again.

Apr 01 2020
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Christine, Was professional, pleasant and prompt.

Mar 31 2020
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Highly professional from initial to final contact. I felt a genuine desire to assist the customer. Great experience.

Mar 31 2020
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Frank Evans was a pleasure to deal with!

Mar 31 2020
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I was surprised at how happy I would be after this situation. All involved were fantastic. Great work. Very effective.

Mar 31 2020
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Thank you for the overall promptness in handling my claim

Mar 31 2020
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Thanks again for the quick response !

Mar 31 2020
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Thank you for resolving this issue very quickly.

Mar 31 2020
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It took only a day to be advised of the claim process, submit the application and receive confirmation of settlement. Amazing! (Amazon-ing?) Frank with ARC was most helpful and professional. Thanks, Frank.

Mar 31 2020
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thank you

Mar 30 2020
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Once I was able to get beyond the Amazon fleet owner everything went just fine! The fleet owner indicated to me they would be handling. I should have known better however once it got past them, cannot complain at all. Ron Moore

Mar 30 2020
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This (unfortunately) is the second claim I have had to submit to ARC. Both claims have been processed very quickly and professionally. The second claim was submitted during the COVID-19 pandemic, yet it was processed efficiently nonetheless. Very impressive! Thank you! Although I hope to never have another claim, if I do, I hope it will be serviced by ARC.

Mar 30 2020
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My claims agent was very nice to work with. She was very prompt on everything.

Mar 30 2020