ARC reviews
-
I was very pleasantly surprised at how fast this process happened. I had expected at least a couple of weeks, especially with the current quarantine situation, but in a matter of minutes? I was floored. Everyone was extremely kind, friendly, professional, and at no point did I ever feel as if my claim was not taken seriously nor considered without merit. From start to finish this was one of the best handled issue resolutions I've ever experienced. Thank you so much for your help. Our family is grateful. Sincerely, Stacy A. Bakri
Apr 12 2020
-
We were really nervous that we would get a run around, but ARC was great to work with. Thanks!
Apr 11 2020
-
Christina Steele was extremely professional and answers her phone and my questions promptly.
Apr 10 2020
-
Thank you for taking care of this claim. Your rep was easy to understand and easy to talk to. Sincerely, Betty
Apr 10 2020
-
Thank you for an easy streamlined process. I appreciate the promptness of your decision.
Apr 10 2020
-
I had been trying to call in a claim since 02/05/20 & was only transferred to different employees & Dept. Several calls were made to you all from me and my Insurance company & was informed after making several statements that no information was found in you all files. Finally after transferred to Frank Evans in March, everything was handled promptly and given detailed instructions. I did receive email from you all claims dept. on March 30th., stating everything has been handled and just awaiting on my check. Thanks to Mr. Evans.
Apr 10 2020
-
Thank you to ARC and Amazon Logistics for looking into and resolving the claim. We appreciate everyone helping us through the process toward final resolution. Barbara and Jerry Younker
Apr 10 2020
-
Due to the Corona virus, my initial call to talk to someone at Amazon took nearly 2 hours. But, once I spoke to an employee, Annette, was very supportive, professional, & stayed with me until I spoke to Robert V. at ARC. He too was helpful & empathetic. Next Christina Steele connected with me for the final steps. Fantastic customer service: professional, several follow ups, & Very prompt service!
Apr 10 2020
-
When I finally talked to someone that knew what they were doing i got the issue resolved
Apr 10 2020
-
Claim was resolved quickly. Christine Steele, who handled my claim was wonderful!!
Apr 10 2020
-
Very clear about how to file claim. Professional and caring when asking about damage. Excellent with time response.
Apr 09 2020
-
This is a fair process for resolving problems with deliveries from Amazon. I appreciate the decency.
Apr 09 2020
-
Good customer service. Handled very professionally.
Apr 09 2020
-
Thank you.
Apr 09 2020
-
Arc was quick and easy. Also they made sure I could contact them. I appreciate their service.
Apr 09 2020
-
I was very happy with the customer service and how understanding they were. Only reason I was neutral for how it was handled is because I did not get the check yet. Other than that I was very pleased.
Apr 09 2020
-
Frank did an amazing job of communicating with me throughout this process.
Apr 09 2020
-
Ivana was a pleasure to work with. You should be proud to have her On your staff
Apr 09 2020
-
#2's "Somewhat agree" rating was due to my not being able to use the current technology ,i.e. email attachments and photos. I do not have a iphone or smart phone and our computer is very old, as are we when it comes to being computer-savy, LOL!! But Frank Evans was very helpful through the whole process.
Apr 09 2020
-
My claim handler did an excellent job to remedy the situation at hand.
Apr 09 2020
