ARC reviews

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I dont have time to go into detail, but please know, both Christina and Elisa who handled my claim , represent your company very well. They were patient with me and even apologized a couple times. From my perspective as an individual who suffered needless property loss, their personal level of care made all of the difference for me. They should know about the good work they are doing. Please let them know.

Mar 20 2020
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Although an unfortunate incident, Amazon handled it professionally and just as important...courteously. The driver was a true gentleman and the claims representative was prompt and thorough. With much appreciation, a loyal customer.

Mar 20 2020
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My complaint was addressed promptly and a check approved quickly, but it took nearly a month for the check to arrive from a location less than 75 miles from my home.

Mar 20 2020
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great service very happy with the outcome

Mar 20 2020
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Once I got an Email for Someone with whom I could communicate, The experience was great. However, getting to an email or person was NOT an easy task.

Mar 20 2020
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Very prompt response and resolution. Thank you.

Mar 20 2020
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Thank you so much!

Mar 20 2020
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Thank you for your cooperation in this matter.

Mar 20 2020
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Very professional. This is why I choose amazon. Always corrects there mistakes.

Mar 20 2020
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Pleasant and quick experience for an unfortunate situation. Thank uou.

Mar 19 2020
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It took a bit long. The agent I spoke with was excellent. Not happy that only thing covered is cost to repair. I have already spent at least 3 hours of my time communicating with 3 Amazon persons, filling out the form, viewing/selecting/retrieving videos and pictures and sending them to myself and attaching. My major concern is that the Amazon drivers NOT drive off my driveway and damage my yard! They've done it at least 3 times. Thanks....

Mar 19 2020
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Dominic Vespe was fantastic. Thank you for making the claim process so quick and easy.

Mar 19 2020
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I know you must get a lot of claims. But the only thing that I would have appreciated was a call from local management for an apology. The only frustrating part of the process was trying to find out where to contact, and then the multiple (4 or 5) times being forwarded until the initial complaint was lodged. Everyone was professional and respectful on the calls. That was appreciated.

Mar 19 2020
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I had to jump through a lot of hoops but that was my fault my phone does not work well sending emails but between the lady I talk to on the phone I believe her name is Anjanette and Dominic through customer service and claims they got me taken care of very quickly. Thanks a lot Tom barnes

Mar 19 2020
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Although this was a minor issue it was handled quickly and professionally. Thank you.

Mar 19 2020
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Amazon staff worked promptly to resolve our damaged mailbox so we can start getting g our mail soon. WSy process. Kind staff. Marcella Montano was superb. Just waiting for payment.

Mar 19 2020
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Unable to get estimate as requested quickly yet ARC reached out to me AND IT was resolved without problems. IF THE CHECK ARRIVES AS promised all is good

Mar 19 2020
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My original e-mail correspondence stated I would be notified within 5 days. However, after 10 days, and no reply, I called to check on my claim. The person I spoke with, checked, and submitted it that day for review. I received an answer the following day. Claim # AMZ202045095

Mar 19 2020
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I appreciate the professionalism, attention to detail and the prompt resolution.

Mar 18 2020
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Dealing with the claims department was very easy. Thank you

Mar 18 2020