ARC reviews
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I appreciate Christine Steel's assistance throughout this process. She was prompt, efficient, and easy to work with.
May 27 2020
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Efficient, and friendly. Great to work with!
May 27 2020
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Great service
May 26 2020
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I was completely shocked at how well and fast this went. Much better experience than I had anticipated. Thank you.
May 26 2020
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Well done. All went perfectly.
May 24 2020
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Your driver was very honest, My compliments!!
May 24 2020
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This may have been the best customer service experience I have ever had!
May 24 2020
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I would have much rather had a representative come to the property to evaluate the damage, and go from there. However, I understand it wasn't immediately possible. I also am wondering what will happen to future packages from amazon, if I happen to get the same driver. Will they be notified I complained? Will they in turn retaliate? It seems like a possibility. I would have liked to have a run down of where my complaint was going. But overall, it was an easy process and I am resolving the issue myself.
May 23 2020
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Thanks
May 23 2020
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Great service, thank you for taking care of the issue!
May 23 2020
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Awesome claim company, fast and effective.
May 22 2020
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Very helpful having chat-assistance when navigating claim submission web pages! Thanks
May 22 2020
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Thank you.
May 22 2020
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Very pleasant and efficient resolution. Thanks very much.
May 22 2020
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Thank You, Overall the Claims Adjuster from ARC Claims {Mariella Montano} did a good job, however she could use some work in the area of her people skills and how she speaks to the people submitting the claims, like myself. Case in point... when you ask her any question about "How To" do any think on-line... she speaks to you like you should already know how to use the software products and of course none of us like myself have. She could use some up grade training in these areas!
May 22 2020
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Mariella Montano, my Claim Adjuster, was wonderful. She emailed me very promptly and explained the procedure, information necessary for me to supply her with and emailed along the way whenever things were received and the next step in the process. Within two weeks the case was resolved. Thank you very much, Kevin Norman
May 22 2020
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Nicole Goss is a fantastic professional who is deeply committed to her role and in serving the claimant. She made a the process go smoothly and made sure that my claim was processed. By the way, I never heard from the rep who was actually assigned to my claim. I just happened to reach Nicole who was more than happy to help me.
May 22 2020
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I was unable to upload the video from my Blink camera it kept erroring which is ironic because it is an amazon product. But emailing it worked instead
May 21 2020
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reply and interaction with Ivana was professional, timely and prompt.
May 21 2020
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I appreciate your response. Unfortunately this is my third claim for three drivers driving in my yard. You have been more than accommodating. All I asked was to get them to stop driving in my yard. Hopefully this is the last time
May 21 2020
