ARC reviews

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This was a bad situation but it was handled very nicely by everyone

Mar 05 2020
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There was some confusion at first with me thinking an adjuster would come out and have the damage repaired. It also took some time for me, who does not take or upload a lot of pictures, to attach pictures of the damaged storm door to the claim. After that it was resolved very quickly. Thank you.

Mar 05 2020
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It is unfortunate that as an Amazon customer we even need to have any interaction with regards to a property claim. But I can say that ARC handled, what could be a unpleasant customer interaction, into one that was resolved promptly and fairly. Thank you.

Mar 05 2020
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Very fast to respond and professional. Thanks!

Mar 05 2020
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My only comment was it was a pain to get to the point where I got a claims form. After that it was a breeze. Thanks

Mar 05 2020
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The case rep was very responsive. I felt that it was handled appropriately. My issues is that I was told 14 business days for the check. It took over 22 (maybe longer). Since I got check, not a big deal.

Mar 04 2020
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I worked with Christine Steele and she was very pleasant to work with however it took forever for me to receive a check for the damage.

Mar 04 2020
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AWESOME experience.

Mar 03 2020
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I was passed to four different people before I was offered a claim. Although I am happy with the results I had to work for it: 1/2 hour of being online.

Mar 03 2020
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It has been 5 weeks and we have not received our reimbursement check. ARC started strong on this claim, but has failed at completing the customer experience and service. Please address ASAP.

Mar 03 2020
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Prompt services. Thank you!

Mar 02 2020
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I am pleased with how this situation was handled. Everyone was so understanding and apologetic and prompt in their responses and actions. I couldn’t be happier with the process. Thank you.

Mar 02 2020
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well done

Mar 02 2020
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Very pleased with the customer service and quick response to settle our claim.

Mar 02 2020
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Thank y’all for being so easy to work with.

Mar 02 2020
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Reporting the incident was a surprisingly pleasant experience. However, I have not as yet received compensation.

Mar 02 2020
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Your e-mail of 2/17/2020 indicated the claim had been granted and the check issued on February 17, 2020. As of Sunday, 3/1/2020, the check has not arrived. From anywhere in the continental U.S., if the check was indeed authorized, and sent to the correct address, it should have arrived by now. I attempted to send an e-mail, which has completely disappeared from my computer, It will be resent. The loss of that e-mail is not your fault.

Mar 02 2020
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Situation was resolved efficiently and promptly.

Feb 29 2020
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The incident was handled by Amazon promptly and pleasantly. The reason question 4 is a neither disagree or agree is bc I have not received payment for the damages yet. Thank you

Feb 29 2020
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I was shocked at the speed at which this process moved and have thankful for the support! David

Feb 28 2020