ARC reviews
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Thank you
Feb 26 2020
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Christine Steele was excellent. Her communication skills are the very best.
Feb 25 2020
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This turned out to be a very pleasant and easy experience. Nikki gross was delightful to talk to. Thank you for your proficient and Rapid resolution to this matter.
Feb 25 2020
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The claim took longer because the email sent to me on Feb 10th went into my junk mail. Though the department should have called me when they never received a response. However, I called today and claim was submitted and approved swiftly. Thank you!
Feb 25 2020
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Just try to understand why when it’s in reference of me being on the receiving end. Why is it such a waiting process. Knowing that Amazon can deliver within two days of anything you order.
Feb 25 2020
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I had to reach out 2 times to get a resolution. When I talked to the rep it was resolved immediately
Feb 25 2020
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Thank you ARC Team
Feb 24 2020
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although overall pleased, I didn't think that a bidding "auction" process was the most professional way of handling the resolution. I do not know how many agents or how many claims are being handled and this may be the most efficient way to handle it, so I believe the "settlement" was fair, but the process was a bit unpersonal.
Feb 24 2020
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My initial phone call was beyond worked up but from the moment of getting in contact with the customer service they was there every step to ensure the problem was resolved.. A+ on how it was handled due to the circumstances
Feb 24 2020
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Everyone was great to work with. Very helpful. The Check took a while to actually arrive but the people that assisted us through this process were absolutely wonderful!!
Feb 24 2020
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Thank You for your prompt handling of this matter ????????????
Feb 22 2020
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Such an easy process. Thank you
Feb 22 2020
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Very efficient and professional people. Handled my claim in one day.
Feb 21 2020
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We enjoy Amazon very much; however, it seems that poor driving abilities are very common with the drivers. Maybe giving the drivers extensive training would help them. Thank you.
Feb 21 2020
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My original adjuster was on leave which is the only reason this claim was slowed down. It was otherwise handled promptly and not dissatisfied.
Feb 21 2020
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I was very pleased by the availability, helpfulness and clarity from the ARC rep Ivana. I had really disappointing experiences with the Amazon logistics team and the representative of Dolphin International, so her professionalism has made all the difference.
Feb 20 2020
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Your claim form had us toggle "type of loss" as property, or auto. Selected property, but some REQUIRED fields still included information regarding vehicle damage(?), and didn't address property loss information. Might need a fix.
Feb 20 2020
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Thank you for caring about me as a customer!
Feb 20 2020
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Just need to know what address was used to mail the payment on my claim.
Feb 20 2020
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I have yet to receive my claim check which has been three weeks now
Feb 20 2020
