ARC reviews
-
Christine Steele did a great job resolving this matter fast and efficent
Feb 18 2020
-
Thank you for helping turn a nuisance into something that can be fixed appropriately without the added headache of haggling over the damage.
Feb 18 2020
-
Joe Malfara was a pleasure to deal with. Thank you!
Feb 17 2020
-
Impressive service
Feb 17 2020
-
Very smooth process. Prompt email contact from ARC claims representative. Easy claim form completion online. Receipt of check within 2 weeks of contact. Could not ask for it to be handled any better.
Feb 15 2020
-
The only problem I had was in filling out the on-line form. I can't remember if it had to do with uploading or attaching pictures. All and all, I am very pleased with the responsiveness and resolution. The amount of time it has taken was due to an unrealistic high quote that I received and the amount of time it takes to get quotes for a relatively small job when the work cannot be done until warmer weather.
Feb 15 2020
-
Ms. Puglise was amazing how quickly she got back to me and made a fair offer to settle the claim inside of one day. Very professional and efficient. This was in great contrast to a damage claim caused by a Fedex driver in November 2018. ARC handled that claim also #4418702340 handled by a Ms. Patel. This claim was never resolved and I got tired of being given the run around. This is a copy of my last attempt dated March 3, 2019 nearly 4 months after the damage. I sent the photos of the damage of 11-24-18 to the initial FedEx contact on 11-27-18 at FedEx e-mail 3181141@fedex.com . That person gave me the claim number of 4418702340 and informed me that the photos of the damage and my statement would be forwarded to Ms. Patel. I am not the party that has dropped the ball on this issue. I replied via an e-mail to Ms. Patel on December 6, 2018 after Ms. Patel left a voice mail message. She called from phone # 856-356-0812 on December 6th at 4:17 pm EST. I attempted to returned her call at 4:20 pm but the message said her voice mail box was full. Pleas see copy of my e-mail sen to Ms. Patel on December 6th several minutes later at 4:44pm: Warren Bailey
Feb 15 2020
-
This was the smoothest and overall best interaction I have ever encountered with a claims situation.
Feb 15 2020
-
Frankly, I was amazed with how promptly and efficiently my claim was handled. Kudos to the ARC team!
Feb 15 2020
-
Thank you for assisting me financially to cover damages done to my vehicle. Ivana P. Was extremely helpful and responsive with all my questions and concerns.
Feb 15 2020
-
I was most pleased with the claim process and how my claim was handled.
Feb 15 2020
-
I was treated very nicely, every one went out of their way to help me resolve the issue. This is customer service I have not received in a very long time! Your team is awesome.
Feb 14 2020
-
Took a bit to get things started, but all went well. Thanks for taking care of the issue.
Feb 14 2020
-
Our claims adjuster was most helpful and efficient.
Feb 14 2020
-
A very quick response time and very friendly staff! Very pleased with the entire process!
Feb 13 2020
-
quick and efficient claim service. Great work!
Feb 13 2020
-
The claims Representative was outstanding.
Feb 13 2020
-
I would just like to say that this whole experience was as pleasant as it could have been. From my initial phone conversation to the resolution, everything was handled professionally and courteously. Dominic was very responsive. It was so refreshing to have a positive customer service experience.
Feb 13 2020
-
Quick, efficient, no hassle. How it should be for all claims and problems. Thank you.
Feb 12 2020
-
I did’t think that the cost of repair of my lawn would be based on a couple of photos. I had hoped that someone would have come by and see the damage for themselves. I wish I would have had an opportunity to get some estimates for repair. I agreed to the settlement only to avoid further cost to my time.
Feb 12 2020
