ARC reviews

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Very professional and courteous handling and resolution of my claim. Thank you very much.

Mar 30 2023
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You all are awesome

Mar 29 2023
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My initial interaction with Customer Service, via online chat on 03/24/2023, was not followed through on as I was told it would. When I called Customer Service, via telephone on 03/27/2023, that is when my claim was finally opened and resolved by your personnel quickly and efficiently.

Mar 29 2023
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Once I received the proper link to provide information, it seems to be a seamless process. Very happy with the results and knowing my fence will be fixed.

Mar 29 2023
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I was not able to scroll up or down the claim form page in my web browser.

Mar 29 2023
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Thank you for the quick response in this matter. I was quite mad at first that the driver didn’t leave a note or did anything after hitting my house. But was very happy with the way you handled it and the quick response. Once my cheque arrives the repairs will be done. Thank you again.

Mar 29 2023
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Thank you for your help

Mar 29 2023
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I thought my claim was handled promptly and efficiently. It was fair and I am very please. Thank you.

Mar 28 2023
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The final check arrived today. Thank you very much for taking care of my claim. I am most grateful. Grace Apologies, but I am unable to leave a review on Google as I do not have an account with them.

Mar 27 2023
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Thank you

Mar 27 2023
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Thank you for handling my situation very quickly!

Mar 27 2023
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Once I filed the claim the process was smooth. I was frustrated that we had to initiate the claim and Amazon did not even tell us about the incident.

Mar 27 2023
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Just wished I didn't have to take the time to submit a claim. Amazon needs to hire experienced and competent drivers!

Mar 27 2023
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The representative I talked with was very understanding and helpful. The claims team and management (Mara) got involved and resolved the issue quickly. They went above and beyond expectations. Thank you!

Mar 27 2023
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I feel like I was just presented an amount for the claim and no chance to refute the low settlement. About $16 for labor! Who is going to do the work for that?! Plus, I hope Amazon will have a talk with their drivers so this damage doesn't happen again.

Mar 27 2023
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I am very satisfied with the way my claim was handled. Thank you so much.

Mar 27 2023
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Tout s'est très bien passé

Mar 26 2023
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The process was timely and communicated professionally. The method of determining the value of property damage was ineffective (reliance on 3 photos rather than based upon actual receipts for materials and labor). This resulted in a less than satisfactory “final offer “ settlement.

Mar 26 2023
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Thank you

Mar 26 2023
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Nicole was an absolutely fantastic to work with. The claim was resolved in really fast time. The process was really simple to work through and every step of the way was clearly communicated and the response was excellent.

Mar 25 2023