ARC reviews
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It was hard to get a licensed company to give a bid on a small job took a lot of time. Thank you. You might talk to your drivers yesterday your driver made another u turn at my neighbor hit the curb hard but no wall on his property 200 yards down the road is a turn around road ends at golf course
Mar 25 2023
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I had trouble uploading a video. I think it eventually worked.
Mar 25 2023
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I am impressed with the simplicity and speed that issues get handled. Customer service is so important!
Mar 24 2023
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I was sent too many emails requesting me to file my claim otherwise it was a good experience
Mar 24 2023
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It was a good experience. My claim was handled quickly and it was easy to upload the information / photo’s etc needed.
Mar 24 2023
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Great service
Mar 24 2023
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The claims format seems a bit too automated - I would prefer increased personal interaction. Unfortunate that the system obligates your initial offer to only be a percentage of the loss. We submitted a fair estimate for the loss and were only seeking that amount - not a penny more. We were only able to receive that amount after threatening to escalate to a court proceedings.
Mar 23 2023
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The Claim went much smoother than I thought. Thank you
Mar 23 2023
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Thank you for handling this with professionalism. I appreciate it.
Mar 23 2023
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Very professional and helpful…. Stephanie Barth Is a person who care about people ..I can say this in my experience she really care about my claim and for the first time in my life they don’t treat me like any number in a file …they treat me like a human being …thank you ARC Team
Mar 23 2023
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Nicci explained things and handled it very efficient.
Mar 23 2023
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Thank you for all you do, we are a constant shopper and we don.t like to complain about anything, needless to say you reached out to me in less than 24 hours and resolved it with in a timely matter. Thank you again
Mar 23 2023
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With regards to ARC the claim process went very smoothly. You must be able to back your claim up with photo or video proof which I had. The process to find out how to actually get the claim process started on Amazon was another story. Amazon seems to bury things deep down in the bowels of their menu system so the process to first figure out how to start is time consuming and very difficult to find.
Mar 23 2023
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Although it would be better to not have had the incident happen that prompted the necessity for a claim, it was handled exceptionally quickly and with ease. I appreciate this aspect very much as it's an inconvenience and takes valuable time to complete. The ease of the claim and quick turnaround got it "off my plate" very quickly. Thank you.
Mar 23 2023
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Thank you
Mar 22 2023
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Only thing in follow up emails and phone calls could improve processing time
Mar 22 2023
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Mar 22 2023
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I honestly wasn’t satisfied initially, but it was my fault for not getting a quote sooner. As inconvenient as it was for me to get a quote, that is what held up my process. Thank you for resolving this issue.
Mar 22 2023
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Took care of my issue quickly.
Mar 21 2023
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Everything was very professional and done very swiftly Thanks for resolving this
Mar 21 2023
