ARC reviews
-
My husband called originally when the incident happened and he didn’t get any information about the claim. He called with the Amazon driver and neither of them could understand what the rep was saying. I don’t know if that’s why my husband never got an email with any claim information. When I called again I had to make a whole new claim and everything went well and I immediately got an email with all the information. Now I’m not sure if the driver called a different number trying to mislead my husband I’m really not sure what all that was about because I was not with them when all that happened. Thank you!
Feb 17 2023
-
I really appreciate the way my claim was resolved. My claim was handled in a very friendly and professional manner. Thank you all so much, Darla Monroe
Feb 16 2023
-
Claims was excellent! I'm very surprised on how quick and easy it was. I wish the Amazon drivers were as good as the Claims department. I also wish the trucks were better maintained. The tires on the truck were bold and posed a safety hazard.
Feb 16 2023
-
Thanks so much! I really appreciate your promptness on this issue!
Feb 16 2023
-
The communication was limited. At one point I was not sure what was going on. I also had another claim AMZ2023210392, I have heard nothing. Thank you
Feb 16 2023
-
It would have been helpful to know the claim couldn't be resolved without an official repair estimate.
Feb 16 2023
-
Easiest claim I have ever submitted - thank you for a smooth process!
Feb 16 2023
-
Thank You Tena for resolving our claim. Ann
Feb 16 2023
-
It would have nice that you provide a link to the ARC site where I could file to get my refund.. I'm sorry for being such a bother , but i'm an older gentleman . Thank you, Gary May
Feb 16 2023
-
fast process - haven't received check yet
Feb 16 2023
-
We ere pleasantly surprised with the quick resolution to our claim. Thank you.
Feb 16 2023
-
I felt that the team at Amazon handled the situation in a professional manner and a diligent amount of time. And thank you so much for working so well with me in the situation.
Feb 16 2023
-
Thank you for making this problem less of a problem
Feb 16 2023
-
From start to finish I would of liked it not taking 3 months
Feb 15 2023
-
No complaints on the claim process. Went smooth and quick. Much appreciated.
Feb 15 2023
-
I want to say thank you guys so much for the quick resolution. I surprised my boys with this basketball goal for this past Christmas and they were very upset when it was destroyed… but now I will get them another one thanks to you ????
Feb 15 2023
-
Fast and efficient
Feb 15 2023
-
Process was very smooth and professional. I do not understand why when i promptly got an estimate to replace the exact door that was damaged as to why the estimate was not paid in full . This was not my fault my garage door was damaged as i sure do not want to have to replace and go through this process. and as a company i'm sure you feel the same. Overall the experience was very top notch and all was handled in a timely manner and i thank you for that.
Feb 15 2023
-
Fantastic experience from start to finish!!
Feb 15 2023
-
No one ever contacted me after submitting my documentation. I had to call 2 weeks later. My call representative promptly resolved my case. I should not have had to follow up since I was never contacted.
Feb 15 2023
