ARC reviews
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I am happy with the service and I am glad I didn't have to split the cost this time. I appreciate you guys understanding my situation. You have always worked with me and I appreciate that.
Feb 22 2023
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quick and the agent was clear
Feb 21 2023
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I am happy with the way my claim was processed and resolved.
Feb 20 2023
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I was asked for the same pictures numerous times, otherwise the issue was resolved and we are happy with the outcome.
Feb 20 2023
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Once the investigation was done the resolution was quick.
Feb 20 2023
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Everything went well, it just took longer than expected
Feb 20 2023
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Thank you.
Feb 19 2023
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Good communication
Feb 19 2023
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my biggest problem was with Amazon claims not ARC. Once I got to the claim form and ARC everything went smooth. The lady from Amazon was hard to understand. I had a lot of trouble with her. Called back a third time and got some guy who called himself Ronald. He helped me get to the ARC sight. Tell Amazon to get people who speak clear English. Sorry but its true.
Feb 19 2023
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It took a little while for my initial inquiry to make it to the right folks, and it felt like I received the run around. Once I made it to the right team everything was handled effectively, swiftly, and I was regularly communicated with.
Feb 19 2023
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To whom it may concern, I would just like to thank the person that looked into my claim and investigated the unfortunate situation. My claim was legit and I was not nor would try to make up a false story or claim. The Amazon driver did in fact back up into my mailbox. If anything, the driver should have notified my immediately or upon returning to the distribution center in Euclid Ohio, the driver should have notified a supervisor and the Amazon Van should have been checked for the new damage of the broken taillight. So I say, thank you to the person that believed my story and pictures I sent you as evidence. I was only asking for a new mailbox and not an entire new post. I thank you for making things right and doing the right thing, it is much appreciated. Thank you for your time Christopher Cimperman Retired Law Enforcement 31 years And still currently a working Firefighter/EMT going on 38 years this year. Thank you
Feb 19 2023
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I appreciate the assistance I received from Amazon Customer Service who got me in touch with ARC. I appreciate the professional assistance I received from the ARC contact person. I appreciate the way the claim was handled. Thank You
Feb 19 2023
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Claim handled quickly without issue. Thanks.
Feb 18 2023
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Above assumes that the check will arrive!
Feb 18 2023
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I still have not received my payment or a response. I called and sent an email on 2/6/23 and still no one has responded. This is poor customer service. Our son’s basketball hoop was broken during an Amazon delivery almost 2 months ago. He has not been able to practice at home since.
Feb 18 2023
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Thank you and unfortunate that this incident happened
Feb 18 2023
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Surprisingly quick & efficient handling & reimbursement of my claim for property damage. Very satisfied.
Feb 18 2023
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Thank you!
Feb 18 2023
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Good
Feb 17 2023
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I appreciate that I was contacted promptly once I had contact with a rep, and that I was e-mailed continually afterwards.
Feb 17 2023
