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    Everything turned out to be a pleasant experience

    Nov 05 2022
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    I did have to submit a few extra items, and was very fortunate to be able to provide what was asked. Not sure at first if ARC folks believed me when I told them what happened. (Like the damage Amazon's driver did to my lawn, by driving over wet soil and severely rutting it - damage that was never acknowledged or compensated).

    Nov 05 2022
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    The claims process went smoothly. ARC was responsive to our questions and kept us informed of the progress. The ARC adjuster was great as well. The process to cut the claims check to cover the cost of property repair was excellent. The e-check process via Deluxe was very efficient and printing the check at home was very simple! I am very pleased with the claims process. Thank you for assisting my family in repairing our brick lighted pillar that was damaged by the Amazon delivery person

    Nov 05 2022
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    Overall pretty quick but I think the process was a little confusing as no one ever came to look at my vehicle or anything.

    Nov 04 2022
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    Thank you for your fast and easy service

    Nov 04 2022
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    This was surprising smooth and easy and further endorsed Amazon's business model as one of ease and convience.

    Nov 04 2022
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    Thank you for your attention to this matter.

    Nov 04 2022
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    Doesn’t indicate when or how I’ll receive my claim.

    Nov 04 2022
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    I am pleased with how this was handled.

    Nov 04 2022
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    Very professional and responsive

    Nov 04 2022
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    A phone call would have resolved the problem within a day. Through email it prolonged the process and made it more frustrating than necessary.

    Nov 04 2022
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    This matter may have been resolved, but the root of the problem is still there. I had a driver pulling over in our yard again today. I spoke of my concerns, but not sure it will be taken to another level....as in "follow through." They are in a hurry, and they don't want to pull into driveways. Well, then, Amazon, just wait until there is an accident and it's b/c a driver was parked along the road, and cars behind him had to go around him...and were involved in an accident. You, AMAZON, will be the faulty party! Not teaching or desiring safety when your drivers are on the roads. You are the one who is pushing their drivers to do so many tasks that they are not looking at better, safer ways, but just "Get 'er done fast!" Is that the way it should be, AMAZON? Wish my UPS driver would teach them a lesson or two on safety! He was marvelous. He pulled in, or backed in, driveways, & always was safe! Unfortunately, he was moved, probably never to be replaced with the same good safety rules.

    Nov 04 2022
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    Very fast response. I wish the damage did not happen, but because ARC resolved the issue in a timely manner, I still feel good about Amazon and ARC

    Nov 03 2022
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    Thank you for resolving the matter in a way that will definitely encourage me to remain a happy customer!

    Nov 03 2022
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    It was a major relief that the claims process was straightforward and the claims adjuster was very responsive.

    Nov 03 2022
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    Thank you for your quick response.

    Nov 03 2022
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    Amazon was extremely efficient and professional. Thankyou.

    Nov 03 2022
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    Thx you

    Nov 03 2022
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    Everything worked out as it should have. Luckily I had a video of the incident.

    Nov 03 2022
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    We had a hard time sending the ring video and in stead of getting hints to help we got we can’t proceed until you receive the video. Which frustrated us because the driver just left and if not for the ring would we have been left with a broken hoop and no restitution. We know by the video the truck had damage we have the day and time . We finally figured it out but we were very frustrated that it was all on us to prove and we told them they could come see the video or help us.. At one point they sent a email stating the case would close if we didn’t send it which we finally figured out not everyone is tech savvy. I was ready to cancel my Amazon account if the case was closed due to us not being able to send. A sorry this happened would have been nice not a prove it or lose it attitude. We had a 80th birthday party the Saturday after with 25 people and no hoop to use. Not to mention on the phone reporting it after a 14 hour day of work. So just upset with the attitude of me not being able to show it quick enough for them.

    Nov 03 2022