ARC reviews

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Overall my experience with ARC has been good. I have not received payment yet, so it is premature to say i am 100% satisfied. once I have check in hand, i will be grateful. The most difficult part of the process was finding the phone number to call initially. Thank you for your prompt response

Nov 21 2022
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I would have rather had this not happen, even though the claim was handled efficiently once I reached a real person. I do not know what transpired between Amazon and the driver, whether the driver understands what distress he has caused. We very much regret the loss of a special plant, although we appreciate the actions of Amazon. Eva Pratt

Nov 20 2022
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Very professional

Nov 19 2022
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At first, I was very disheartened to see the damage to my yard, and even more so to see on my ring video that it was caused by Amazon. From the first customer service call with Arman (?), the customer service and claims teams took over and did a wonderful job. You all have been extremely helpful in resolving this matter and have instilled new confidence in me as an Amazon customer. I will be happy to tell my peers of this positive Amazon claims/ customer service experience. Have a great day. Thank you.

Nov 19 2022
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None

Nov 19 2022
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Thank you, phone contact was also very prompt.

Nov 19 2022
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Efficient and simple claims process. Settlement received very quickly and to my satisfaction. Excellent experience!

Nov 18 2022
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Once I finally got to Claim Service -most pleasant and cooperative. The convoluted rat race to get to claims; distressing and circular. CS phone to someone in the Philippines - then email chain to delivery services transferred to some other sub categories. One call to someone in this country would seem better.

Nov 18 2022
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Still pissed about the dent but the insurance company was easy to talked to.

Nov 18 2022
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This experience was the best I have every had with an insurance company. Very pleasant man that I spoke with initially, and very, very prompt resolution. We received our check and we want to thank you for being so professional, yet kind.

Nov 18 2022
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Our initial contact was with Amazon and that was not pleasant. However, once ARC contacted me, the customer service was great!

Nov 18 2022
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The customer service and prompt resolution to my claim was great. The only issue was my claim was for $505.13 CAD. I recieved a payment of $372.92 USD. With exchange on the dollar I only recieved $482.78 CAD. So technically my full claim was not issued.

Nov 18 2022
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The prompt response to claim presented, the prompt resolution and the prompt payment was an experience rarely seen in todays world. Much appreciated, Thanks!

Nov 17 2022
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It was difficult to get to the correct place. If I was not a prime member and this occured I don't know how I would have resolved the situation and since this all occurred on my property when a package was misdelivered it could have been possible I was not an Amazon customer. It would have been nice if someone had noted that this never should have happened instead of being in a position of proving that it did happen.

Nov 17 2022
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Very timely responses and remediations. Thank you for great service

Nov 17 2022
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quick and easy process. Thank you.

Nov 17 2022
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The response was handled very professionally

Nov 17 2022
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Resolving this unpleasant and unfortunate situation was very quick. I was treated with the utmost respect. Thank you.

Nov 16 2022
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Thanks for great customer service.

Nov 16 2022
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My claim was never investigated. The driver of the Amazon van was clearly in the wrong and caused damage to my property. I was able to give clear documentation of the damage to my property. When I received the email from you that there was no evidence to support my claim I was astonished. Anyone who has ever done any type of investigation knows both parties need to be interviewed and the vehicle that was a fault should have been looked at. I have no doubt there was damage to the Amazon van. So basically, you pay me some money and the driver gets away with driving like an idiot. I have no way of knowing if the $200 will repair my driveway. I'm sure it won't. I should have had a chance to get an estimate for repair.

Nov 15 2022