ARC reviews
-
The claim only cover 65% of the estimated damage from a landscaping professional. It became about settling the claim and money in your end, but I am still left with damaged property and shortfall. Also, there was no feedback loop about whether the driver was called out for not reporting this incident. Three of our yards were impacted and we were left with no explanation about the event.
Nov 15 2022
-
Thank you for making it so easy to be compensated!
Nov 14 2022
-
my claim was handled amqzing. the claim was easy to fill out and your response was immediate. Well done claims dept. completely satisfied!
Nov 14 2022
-
Best resolution experience I've had with a company. Another reason to choose Amazon in my book!
Nov 14 2022
-
We are very satisfied we are looking forward to doing more business with Amazon thank you so much
Nov 13 2022
-
ARC was quick to respond and approved our claim which we appreciate.
Nov 13 2022
-
Amazon has some of the best customer care out there. Sadly I found out that also is true of the claims department. From the get go they have been nothing but professional and courteous. They resolved the issue quickly and efficiently.
Nov 12 2022
-
Thank you for quickly resolving this issue
Nov 12 2022
-
The process was very easy and straightforward.
Nov 12 2022
-
Very professional Thank you
Nov 12 2022
-
ARC associates were very professional in the way they communicated with me and help me to understand the proper steps in moving forward with the claim.
Nov 12 2022
-
Your customer service was excellent and everyone I dealt with was pleasant and professional. As it moved through your system I had to repeat some of the information but this was not a huge problem as I understand this must be a complicated process and you must all have a very heavy work load. My biggest concern was that the driver not be reprimanded for the damage. I live in a rural area that is very dark at night. I also worry about the safety of the drivers who have to make deliveries in the dark with a heavy workload and tight schedule. When I made my initial report I chatted on line with a representative that assured me the driver would not receive any repercussions under the circumstances. I would like to thank all of your team for doing a great job. Thank you.
Nov 11 2022
-
The incident was reported and acknowledged immediately, needed evidence- photos sent - once received this was quickly resolved. Very efficient process.
Nov 11 2022
-
I was very impressed with my experience with ARC. They responded to me very quickly after the incident (literally, a day later), they were diligent in their emails, direction, and responses. Information was clearly presented. And the settlement was very fair. Amazon has an excellent partner in ARC.
Nov 11 2022
-
Well oiled machine with no issues and very competent workers.
Nov 11 2022
-
Thank you
Nov 11 2022
-
Thank you very much for listening and resolving the situation!
Nov 11 2022
-
ARC has been very easy to work with. They answered all of my questions and quickly processed my claim. Thank you! Vicki B
Nov 11 2022
-
There was one rep saying one thing and other one something else. But overall the lady helped me fix this.
Nov 10 2022
-
Thank u. Hope this will be a lesson learn to Amazon driver not to ignore what they did. It is not really acceptable to hit and run any properties. Thank u for u guys to resolve this incident.
Nov 10 2022
