ARC reviews
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Amount was low for a dent in a brand new door, but I don't have time to argue.
Nov 27 2022
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None
Nov 26 2022
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Claim was settled fast and efficiently!!
Nov 26 2022
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It was great working with a Customer Support team of true professionals. Their follow-up and communications were terrific. Their concern for my problem and eagerness to help were evident from our first conversation and they solved the issue quickly and fairly.
Nov 25 2022
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The claim team promptly handled my claim. Thank you
Nov 24 2022
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I have not received my cheque yet, that may take a couple of weeks which is understandable. From the start I was treated with respect and they did everything to push the claim along. To be frank I was expecting a lot more push back, but the experience was painless.
Nov 24 2022
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Can't recall exactly what the issue with the claim form was but there was confusing or ambiguous questions or selections. Overall, the Amazon claims experience was far better than the FedEx "Just Say No" claims policy. At this point, I have personally been able to divert over $1500 away from FedEx over a $300 claim for my damaged lock box. I no longer keep track of my family and friends but I estimate around $10,000 dollars has been diverted away from FedEx simply because they refused to take responsibility for their drivers. Thank you for being responsible. Pride in what one does is fleeting these days. Shareholder satisfaction over customer satisfaction has become the norm.
Nov 24 2022
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Thank you.!!
Nov 23 2022
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once I submitted the photos (problem on my end) the claim was promptly settled Thank you for your patience
Nov 23 2022
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A little confusing of whether to attach photos to the claim form or to email photos to agent; so I did both; but you should make it clear which single way to attach the photos.
Nov 23 2022
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I appreciate your efficiency and understanding. Thank you!
Nov 23 2022
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Very prompt in resolving issue. Much appreciated!
Nov 23 2022
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Thank you for resolving this issue!
Nov 22 2022
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I have as yet received no payment or a check from your folks. Please advise as to why this has taken so long, and when I may expect payment.
Nov 22 2022
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some initial confusion about sending the claim, everyone very nice, and they did resolve, and the check arrived in a week, which was reasonable. I appreciated their assistance. Better than I expected, and I appreciated the option to get a check, as Amazon did not seem to have a replacement item.
Nov 22 2022
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Positive,,agent was great quickly resolved ,coverd damages _ negative,,no compensation for time lost or stress caused
Nov 22 2022
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Still cant be 100% sure yet, haven't received anything and its the 21 of November. 12 days... maybe it will take a couple more business days ????
Nov 22 2022
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Great customer service, easy application and very prompt service.
Nov 21 2022
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Thanks
Nov 21 2022
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Thank you
Nov 21 2022
