ARC reviews
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Hello, I would like to have a paper check by mail. I am really disapointed to know that you are only paying half of my soumission I send you. As I can see Amazon is only tacking half of the responsability of the accident your driver caused. It is not only the money I have to spend for the damages you caused but also the time I have to take to be with the construction people that will come to my house. I hope you will increase the amount you are about to send me and fully cover the damages. Best regards Christine Imbeau
Oct 29 2022
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It took a while until the adjuster came to see the damage but once he did, it was extremely efficient. He did a great job, was punctual so best part of the process
Oct 29 2022
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ARC personnel were wonderful and very efficient. Amazon's driver needs re-education in driving and manners.
Oct 29 2022
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I am very pleased with the service I received. Thank you.
Oct 29 2022
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Good job ????
Oct 29 2022
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Was impressed with the rapid response to this claim.
Oct 28 2022
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Good initial communication. I completed the claim form and then it prompted me to fill it out again. After not hearing any new news, I emailed my contact who got back to me with the determination. Thank you
Oct 28 2022
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Amazon told me I would hear back in two days after submitting the claim but that didn't happen. So I called, thinking in the back of my head that this was going to be the beginning of an ordeal. That was not the case. The person responsible for my case spoke with me and allowed me to explain the extent and expense of the damage. I was on hold for just a little as she researched my claim and promptly agreed to send me what I needed to resolve my issue. Later I found that there was an additional expense that neither of us foresaw. Once I verified the issue, an additional check was quickly made available. There was no ordeal, just a good professional on the other end of the phone.
Oct 28 2022
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The claim process was mostly smooth, although the online form submission failed to forward the photos that I had attached. This was later resolved through an Email easily. The real issue with Amazon is the fact that their delivery drivers repeatedly fail to keep their vehicle on my driveway, often causing damage to the lawn and objects near my driveway. The resolution is appreciated. Thank you.
Oct 28 2022
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This issue was resolved super quickly and I appreciate the support and not making it difficult to pursue the loss of property.
Oct 28 2022
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Thank you for taking my claim seriously I was skeptical at first based on other peoples experiences with Amazon but mine was pretty smooth
Oct 27 2022
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Little bit of trouble uploading photos/videos because file size were too big for the form:… but everyone I spoke to was very prompt and helpful.
Oct 26 2022
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Easy to file system
Oct 26 2022
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I just want to say thank you from the bottom of my heart. I spent alot of time and money working on the flower bed while i was recovering from covid and it really was a labor of love. Thank you for your help and understanding.
Oct 26 2022
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Thank you . I’m just waiting for the check to be emailed to me
Oct 26 2022
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I would like to see Amazon hire responsible drivers.
Oct 25 2022
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Getting to ARC was a mess and took days. Once the claim was established, everything went smoothly and quickly.
Oct 25 2022
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Long time to process and request for a lot of follow up paperwork even though the pictures were uploaded.
Oct 25 2022
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Great experience.
Oct 23 2022
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Amazon insurance was very helpful and I am awaiting what is about 50% of the cost and will hopefully get the balance at the end of repairs. Thanks!!! The reps weee very helpful.
Oct 23 2022
