ARC reviews
-
Response to my claim for lawn damage was swift and efficient. My claim was settled without dispute and I received payment to cover costs of the repair. Thanks for your assistance.
Aug 02 2021
-
It is exceedingly hard to find where to make a complaint on something that is not about merchandise. I am assuming that it is on purpose, but there should be an easier way to contact Amazon about a damage complaint done by a Prime delivery truck, even if inadvertent. I did receive compensation via a check in the mail and am completely satisfied in the end. Thanks to all the customer service people who helped get me satisfaction!
Aug 02 2021
-
I would like to know if the driver was informed of the situation and how that was handled.
Aug 02 2021
-
Alexis was prompt in responding and processed my claim expeditiously. She has earned a top rating from this customer.
Aug 01 2021
-
Thank you
Aug 01 2021
-
I didn’t like having to wait a couple days to hear from ARC, but once I did it was fairly smooth, expeditious, and painless transaction. It was unclear on the form what time of documents to submit in addition to a photo. Also I tried submitting more than one attachment at a time which isn’t possible.
Aug 01 2021
-
I have not received the echeck yet
Aug 01 2021
-
I would have put strongly agree to everything, but it took me several phone calls to get to the correct person. When I submitted all my paperwork, I kept getting texts that said you needed more info.. But I’d sent you everything I had. This is the 3rd time such accident has happened to our complex… believe me when I say I know what to submit to you.. but. That being said, the last gentleman I spoke with was terrific and settled the claim immediately and it was completed. I think arc needs to have better internal communication.. thank you.
Jul 31 2021
-
Although I do not yet have the check in hand, upon receipt I will be quite happy with how Amazon handled the claim. Joe S.
Jul 31 2021
-
With video and got estimates right away from a company that was hear working anyway, that worked out quickly. Just awaiting the check and then company will come back and fix it for me.
Jul 30 2021
-
For a very unfortunate circumstance I was very pleased with how everything was handled. The claim representative (Nicole Gloss) was very helpful and explained everything very well.
Jul 30 2021
-
Very impressed with the fairness, professionalism and promptness with handling the claim.
Jul 30 2021
-
I had to email ARC because I hadn’t heard anything in a few weeks. Soon as I emailed I received an answer and the check the next day. Coincidence? Any way, happy with the outcome.
Jul 29 2021
-
My claim was resolved promptly. the representative was very nice at AMAZON as well as at the CLAIM CENTER I was told it may take up to 10 business days but was resolved in 4 Hours. Thank you for the promp service
Jul 29 2021
-
GC was provided as a solution to my claim but in US funds that I cannot use. It has been a week and still know one has reached out to rectify the issue.
Jul 28 2021
-
Was actually surprised at how the claim was handled. I appreciate the response. Thank you. Judy Outlaw
Jul 28 2021
-
Nikki did a fantastic job of helping me through this process, she does an excellent job. Rebecca Savalan
Jul 27 2021
-
P.S. I still haven't received om check which was approved and sent out on 7/18/21 ?
Jul 27 2021
-
Everything went smoothing and the people were excellent to work with. Outstanding communication!
Jul 27 2021
-
Adrian was phenomenal. The entire experience was outstanding. Teena C
Jul 26 2021
