ARC reviews

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Thank you so very much for going above and beyond. We have never encountered this before and all Amazon drivers are so friendly respectful, we appreciate everyone’s help and concern. Thank you for everything and helping us to repairi our lawn. Shelly & Steve Kocher

Sep 15 2021
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Still have not recieved my echeck.

Sep 15 2021
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Great customer service!

Sep 14 2021
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I was not experienced in sending emails and sending documents. It needs to be easier for us should I say us dummies. I talked to several different States by phone. Seems you should have someone to talk to directly in each State then have them deal with the claim for that person. Drivers if pulling into driveways need to be aware of what is behind them when backing out. What if there had been a child on a bike behind them. Guess trucks need camera back up visuals and beepers on them for safety. After I got all information to my agent you got on my claim promptly and I thank you for that. At least this was easier for me to just click on your link to respond back to you. Thank you again AMZ2021117741 Elizabeth Neutzman.

Sep 14 2021
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Unbelievably easy claim....very pleased! !!!!

Sep 12 2021
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Thank you so much! Amazon do really care for their customers!

Sep 11 2021
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It was overall a nice and smooth process.

Sep 11 2021
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The only thumbs down is that I was not able to speak to the adjuster we kept missing each other and the various times I called it went right to voicemail and it was like that every day.

Sep 11 2021
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In the end I think ARC/Amazon did the right thing. I think we could have resolved quicker if the ARC rep had called me to discuss as I had requested. I had to call Amazon Customer Service, then be transferred to Logistics, then to Leadership who finally listened to me. I just wanted replaced what was damaged. Also, a good refresher with the drivers for Amazon would be to be more careful and do a walk around vehicle inspection to be sure what is around. It could have been my child instead of a basketball net. Thanks again for the time.

Sep 09 2021
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Thank you guys for all your help. I can get the contractor scheduled today ???? Hopefully the driver didn't lose his or her job as accidents happen.

Sep 07 2021
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my claim was quickly taken care of with no hassle. thankyou ARC

Sep 06 2021
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I have not received payment yet but was told it was approved. Do you mail it? Do you credit my account? I wasn’t clear on this. Also, I have no issue with accidents (the driver ran over my mailbox). I AM NOT OKAY with an employee who thinks it’s okay to destroy my property and drive away. Had the person told me what happened I would have had a lot more respect for him and may not have filed a claim. I hope that Amazon does not give their drivers the message that this behavior is okay in the interest of time?

Sep 06 2021
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I was very upset with the damage the Amazon driver made with the large delivery truck. I contacted Amazon and my report was taken, I was given a claim number, and the claim department contacted me. I filled out the form, sent pics and explained what happened. I was given a settlement amount, I accepted and was emailed that the claim has been processed. Just waiting for the check. Very efficient handling of my matter.

Sep 04 2021
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The claims process was easy and understandable.

Sep 03 2021
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I would like to thank all of the Amazon service reps that helped me. Everyone was very pleasant, concerned, knowledgeable, and helpful! Thank you for the extra money in the credit issued! It is appreciated! Have a blessed, safe rest of the week and a Happy Labor Day weekend! Adonna

Sep 02 2021
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The person handling my case was very professional and helpful. Usually companies try their best not to pay up when they damage property but not in this case. I felt like they wanted to help me and get my issue resolved.

Sep 02 2021
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Very straightforward. I estimated my damages, ARC made a reasonable offer and I accepted. Pretty simple. This is not on Arc, and the Amazon folks were all very apologetic, but an admission of stupidity or an apology from the driver would have been nice.

Sep 02 2021
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Thank you

Aug 31 2021
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a little delay in hearing from the adjustor but once she made contact the claim was processed rapidly to the Associations satisfaction. a pleasure to deal with

Aug 31 2021
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Very happy

Aug 31 2021