ARC reviews
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so far the response has been very good but I have not received the check yet. they did say it will be coming in a week so we will see. I need to buy another light that was broken by the driver. I hope the driver was reprimanded for his carelessness
Aug 27 2021
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I want to thank my ARC rep for working with me to resolve my claim.
Aug 27 2021
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I was unable to submit documentation via your form because the photo and video files were too large, so I had to submit them separately via email. Then I never heard anything and had to follow up. The response indicated that the person had not reviewed the documentation and so I had to resend the photos,
Aug 26 2021
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Thank you for settling this claim quickly. I am still waiting for the check to arrive however up to now I’m very satisfied with the service.
Aug 26 2021
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Worked well ….but would have been easier if Amazon just replaced the damaged item…
Aug 25 2021
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This was a phenomenal experience! Thank you!
Aug 24 2021
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Everyone on this claim from ARC has been incredibly helpful and diligent. Thank you for the quick resolution!
Aug 23 2021
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There was a delay when initial representative left the company. I had to call to find out why nothing was being done with the claim. After reaching out my claim was processed promptly. Would have been better if I was contacted once rep. was no longer involved.
Aug 22 2021
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great experience thank again!
Aug 21 2021
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The claim was handled efficiently and professionally.
Aug 20 2021
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From the first phone call to report the incident to the sending us a check to resolve the issue of damage we’ve been pleased with how this matter was handled!
Aug 20 2021
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The turnaround time on the claim was very fast. I was thrown a curve with one email asking for a video of the damage happening which was impossible since the Amazon driver didn’t tell me about it until after the damage was already done. Other than that, the process went smoothly.
Aug 20 2021
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ARC employees made my claim very easy to settle on the damage to my newly paved driveway. Thank you very much
Aug 20 2021
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Thankyou
Aug 18 2021
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It was ultimately resolved to my satisfaction but I had to appeal and escalate because the initial offer didnt cover the estimate I received
Aug 18 2021
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Instant contact, efficient and timely responses during the process. Ability to upload video and photos was great. Very satisfied!!
Aug 17 2021
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The claims rep was efficient and professional. Thank you!!
Aug 16 2021
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Monica was outstanding. Took only a few days to get settled. Took two months for Cox cable to correct a problem with their personnel and never did get a call from their claims department despite my daily call to try to get someone to talk to me. Hats off to Amazon and ARC!!!!
Aug 16 2021
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Thank you, Amazon!
Aug 15 2021
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This company and the representative I worked with made the situation very easy to resolve.
Aug 15 2021
