ARC reviews
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The damage to my property was an unfortunate accident but every person I’ve dealt with in regards to the accident and it’s resolution has been extremely pleasant and courteous. Thank you for your time and assistance.
Oct 26 2021
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Once I got to the right department at Amazon, the experience was a pleasure. The rep was thorough and sent all required emails immediately. After the rep contacted ARC, the process proceeded smoothly and quickly. Thank you.
Oct 26 2021
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very professional
Oct 26 2021
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I was very satisfied that Amazon reimbursed the total cost of the new mailbox. They did the right thing and I appreciate it. Thank you
Oct 26 2021
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Thank you!
Oct 26 2021
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The interactions were very nice. I was not sure as to why they were able to reimburse some of the expenses but not all of the expenses, but I am thankful for what they reimbursed. It was the largest expense.
Oct 25 2021
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Thank you
Oct 25 2021
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We appreciated how quickly and professionally this was handled from our first call to customer service through the emails from ARC. Thankful for their commitment to fairness and customer satisfaction.
Oct 24 2021
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Very responsible on taking action as for my claim . Very much appreciated!
Oct 24 2021
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I was a little miffed to be told in an email that I needed to provide video of my driveway showing the Amazon employee driving over my newly planted yard. I've not had a need to video my driveway but I guess I need to consider that if I continue to order from Amazon given they don't train their drivers on how to drive the big delivery vans. Luckily the ARC agent called me to discuss and the matter was resolved within a few days.
Oct 24 2021
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I appreciate the promptness & professionalism shown by everyone I dealt with on the ARC team & Amazon. Thank you for awesome customer service!
Oct 23 2021
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I was surprised at how efficient and fast the team was in resolving my issue and the overall ability to take a form of accountability for the incident. The communication was consistently kept up with!
Oct 23 2021
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Overall, I am strongly appreciative of how mostly easy this was. The initial conversations were professional other than difficult to understand the extreme verbal accents. The wait for adjuster Nicky Goss to send me information was excessive (10/13/21 to 10/22/21) I felt but once I was called by Nicole it was handled easily and professionally with clear understanding, appropriate empathy while she still protected the company. She made the experience end very well. Thank you!
Oct 23 2021
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My only disappointment was that either the driver that was involved with the damage, or his supervisor failed to report the issue. We were told by the driver that someone would be in touch with us, but no contact was made until we reached out to Amazon ourselves. Otherwise, action was prompt and the person I spoke with was very polite and helpful.
Oct 22 2021
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Thank you for taking the time to process my claim quickly and easily
Oct 22 2021
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The $4.95 service charge to process a check is crazy high. The cost there to you is almost nothing. If you are going to charge service fees put this in the payment options before you pick one to start the process. Other than that the process was very quick and easy.
Oct 22 2021
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I really appreciate the way my claim was handled so fairly and promptly. Thank you very much.
Oct 21 2021
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Very professional ARC Team! Thank you
Oct 21 2021
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Nikki at 856-221-2107 was great to deal with.
Oct 21 2021
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I was thankful for the timeliness that the investigated and resolved the damage to my property. But I was surprised that they didn't reimburse all of my expense to repair the damage, literally shorting me ~$7.00. $7 wasn't worth haggling over, but really? Why not cover all of my expense? It was YOUR driver that damaged my basketball backboard and rim. Go figure. Anyway, thanks for putting this incident behind me.
Oct 21 2021
