ARC reviews
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I was requested to provide the videotape of the incident, however, the file was too large to send through the portal. If you were able to make it easier to provide large file documents then the process would go a little smoother. However, I was pleasantly surprised at the way this was resolved and I thank you.
Aug 14 2021
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Still have not received payment. Would have liked an approximate date to expect check.
Aug 14 2021
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It was expedited incredibly fast
Aug 13 2021
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Very easy process, thank you.
Aug 12 2021
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I appreciate the urgency used in handling my claim.
Aug 12 2021
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I wish you would do more training for your drivers.
Aug 12 2021
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The only issue I had was the communication in my initial call. The phone line was hard to hear. Other than that, very good experience.
Aug 12 2021
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Thank you for your prompt remediation to this Amazon home property damage matter.
Aug 12 2021
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Very Professional
Aug 11 2021
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ACR should reach out to the claimant before assuming estimate cost when there is a disagreement in settlement. My first estimate was high but they never called me to discuss it. They were going to just issue an amount THEY found feasible and not allow me to get a secondary estimate to them until after I fussed
Aug 11 2021
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I am not satisfied. I was told a check for $300 was issue on August 1st and I have not received it yet. I would like to have my wall restored back the way it was before your driver knocked it down asap.
Aug 10 2021
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Finding how to start the process was almost impossible as Amazon deliberately makes contact information obscure. Once I got into the process, it was handled smoothly and efficiently.
Aug 10 2021
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I have not yet received the payment; however am very satisfied with how everything has been handled so far.
Aug 10 2021
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Just the driver handled it bad
Aug 09 2021
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I have never made an insurance claim in my entire 78 years for any reason. Your guidance and your lighting fast claims processing truly puts your operation in a superior class entirely by itself.
Aug 08 2021
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Thank you paying the claim.
Aug 06 2021
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Thanks for keeping me in the loop and fir a quick and fair resolution. Donna Wacker
Aug 06 2021
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This is the worst service I have ever experienced with an insurance company, not only my claim has not been resolved but they have been very disrespectful to my person and dignity, they are trying their best to give the lowest value to my property and the damages I have suffered. It has been a 8 months and they have not even answer my emails anymore.
Aug 05 2021
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Very Professional and courteous throughout the entire process
Aug 04 2021
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Thanks for understanding our situation and resolving promptly
Aug 03 2021
