ARC reviews
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Once I was able to get in touch with my claim rep she was very knowledgeable and took fantastic care of my issues in a speedy manor
Aug 18 2020
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SO FAST and EASY !!! BEST EXPERIENCE
Aug 18 2020
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Very pleased with the process
Aug 18 2020
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My low rating to question #1 is due to the fact that when I initially contact Amazon to let them know that their courier ran over a retaining wall and drove into my lawn, I had never heard back from the courier investigative team for 4 days. I then had to call Amazon back and apparently they didn't file the claim properly the first time. Even when I did call back, the supervisor level group representative, Keena, was insolent and did not help me. Eventually, I was able to connect with another supervisor level group representative, Lisa, in logistics who was able to help me. I did send Jeff Bezos an email indicating my complaint against Keena.
Aug 18 2020
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All good!
Aug 17 2020
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Ms. Mariella Montano oversaw the processing of my claim. She was efficient and very helpful in helping me understand the process and how to provide the necessary documents.
Aug 17 2020
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Very Happy with the process
Aug 17 2020
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I appreciate your courteous and prompt resolution of my issue.
Aug 17 2020
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The rep, Monae, made it as painless as possible to get the damage to my car repaired after the Amazon delivery truck backed into me. I appreciate also the rental car, too!
Aug 16 2020
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Great experience! Fast, friendly and helpful!!
Aug 15 2020
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There was confusion because the delivery was to our neighbor but the damage was to our yard but that eventually was clarified and then promptly resolved
Aug 15 2020
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Marialle was very helpful with the claim. She responded to my emails promptly to let me know that everything i did was completed correctly.
Aug 14 2020
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Efficient and friendly. Very fair.
Aug 14 2020
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Overall satisfied with friendliness of staff. It just took a little longer than expected.
Aug 14 2020
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Thank you for your prompt handling of this claim. Unfortunate this happened,, but so greatly for your quick response!
Aug 14 2020
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The claims process was surprisingly easy, and I am pleasantly surprised at how quickly the claim was resolved.
Aug 14 2020
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I will be happy once I receive the check. The representatives were all extremely professional and helpful. I called a few times to get the process started, but once I did, everything went just fine. Ms. Monae Cobb was extremely helpful and I do appreciate her efforts in resolving the issue.
Aug 14 2020
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The check took longer than the claim process.
Aug 13 2020
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Thankyou
Aug 12 2020
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Very pleased with the prompt, caring and effective response action by all Amazon support staff involved. The online claim process was also very easy to use and efficient.
Aug 11 2020
