ARC reviews
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Appreciate that this was handled using the original documentation that I submitted and was not required go thorough additional up-dates, requests, etc. Very efficient.
Aug 02 2020
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I am so impressed by Amazon handling and speed. I had small damage and did not want to gouge a big company and your fast settlement was very appreciated.
Aug 01 2020
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Frank Evans was more than helpful. He called me and walked me through filling out the claim when I was having trouble submitting it. He was very helpful.
Aug 01 2020
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I truly hope I will not need to make future claims.
Aug 01 2020
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Well I can not believe the speed and efficiency in the way this entire claim was processed. Quite a great experience in the way this was handled. You are very good and thanks. A pleasure to deal with on every level.
Aug 01 2020
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Thanks for the prompt resolution of our claim.
Aug 01 2020
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The way the claim was handled was quite good. I appreciate everybody being so polite. I did have to call, well, live chat, with about four people before I got the person I need it
Aug 01 2020
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Frank Evans of ARC was an awesome representative and took care of my case very efficiently and quickly. Thanks
Aug 01 2020
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An important negative is that the Amazon website could not direct me to customer service. For several days an error message would pop up with pictures of dogs. Finally I searched and found an Amazon Customer Service telephone number. Once connected however, the service was excellent.
Aug 01 2020
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Thank you for your prompt response. A lady named Ashley was the first person we contacted. She could not have been more helpfull. She needs a raise. Think it would be amazon customer service. I don’t have a last name.
Aug 01 2020
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Very nice representative very easy transaction thank you solved my claim quickly
Aug 01 2020
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My claim was promptly and professionally handled to my satisfaction.
Aug 01 2020
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Although I was compensated for the repair of my property I still lost valuable time having to deal with an issue that should not have occurred. Not sure I will be using Amazon for further purchases. I was not compensated for my time !
Aug 01 2020
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The cheq bein issues is below the damage cost. I would like to know why?
Aug 01 2020
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I am most grateful to my neighbor to whom an Amazon delivery was being made. It was he who viewed the Amazon truck backing into my soffit and causing the damage. I did not appreciate the fact that the driver hit my house and just drove on without stopping.
Aug 01 2020
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Highly satisfied with entire complaint. Thank you.
Aug 01 2020
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Very well done. Very professional, timely and courteous. Do not change a thing!!!
Jul 30 2020
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I was pleasantly surprised by how anxious my claim adjusted Frank Evan's was to have the claim settled within 48 hrs. I submitted the form and the estimate and he quickly got resolution for me. It was a stress free process.
Jul 29 2020
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I was quickly given a claim form to fill out and summit. The person who helped me was pleasant and helpful. The claim was settled within just a few days. I was satisfied with the payment.
Jul 29 2020
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In your closing email of information it would be nice if you could first of all wait until the client has received payment before attempting to cut ties, but also you might include a future contact phone number or information just incase the check is lost in the mail...
Jul 28 2020
