ARC reviews
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You made this very easy.
Jul 11 2020
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Thank you. The only issue was finding you so as to make a claim. Otherwise I would agree strongly across the board
Jul 11 2020
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My initial contacts with Amazon.com were extremely frustrating. They took my information but did not contact me as promised and did not give me a claim number. HOWEVER, once I had a claim number and got in touch with ARC, everything changed for the better. Mariela was smart, professional, and courteous. She was very detailed with her requests for information and processed my claim quickly and efficiently. It is entirely due to Mariela that I have given ARC top ratings in all categories. Amazon.com, on the other hand, was pathetically incompetent.
Jul 11 2020
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ARC is pleasant to work with. They are also efficient.
Jul 10 2020
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Thank you for your quick response. I was surprised, due to the arc team replied we would hear back within five days. Thank you, Cecelia Esqueda Office Assistant
Jul 10 2020
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Great job, keep up great work!!!
Jul 10 2020
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Thank you for the quick and efficient processing of our small claim. I appreciate the no-hassle, and upholding that customer service remains a priority. Although, the situation was unfortunate, it was an accident—It happens. I am highly satisfied with the service I received from Amazon and ARC.
Jul 10 2020
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Very quick process!
Jul 10 2020
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ARC service kept me informed on my initial claim and handled it in a professional manner.
Jul 10 2020
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Customer Service Agent is Very nice Miss Nicole Goss took care of my situation
Jul 10 2020
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My claim processor was Irina and she was very courteous, professional, and responsive. I wasn't sure what to expect from ARC but the process was seamless and I'm pleased with the experience.
Jul 09 2020
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I appreciate the way my claim was handled from start to finish. Everyone I dealt with was polite, helpful, and professional. I shop at Amazon regularly - we love it!
Jul 09 2020
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Great support and wonderful demeanor. We were treated very respectfully and kindly.
Jul 09 2020
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Everyone was very professional and took my claim seriously. I would still very much prefer to have never ordered and avoided this mishap, but the resolution is fair. Not sure what I was expecting. Thanks for resolving so quickly
Jul 08 2020
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Very rational and reasonable interactions with the company
Jul 08 2020
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Claim was resolved to my satisfaction, but took longer (3 weeks) than I expected.
Jul 08 2020
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Representatives of Amazon and ARC were extremely efficient, helpful and knowledgeable. They listened to the issues and were able to efficiently guide us through the process.
Jul 07 2020
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Great job! Keep Christina and consider increasing her compensation. Seriously Regards, Brian Arthurs
Jul 07 2020
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Every associate was very helpful in completing my claim, everything went smoothly and moved very quickly. Christine was ontop of things.
Jul 07 2020
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You made the process, easy and efficient. Received my settlement and can replace damaged item. Would not change a thing.
Jul 07 2020
