ARC reviews
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I was not happy with the property damage but was pleasantly surprised by the prompt customer service from the claims dept. thank you!
Jul 06 2023
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i hope the driver was told they can't just drive off after hitting something what if had been my dog or my grandkids
Jul 05 2023
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Still waiting for check and hopefully it will arrive soon.
Jul 05 2023
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The response times due to system issues need to be improved. Other than that, everything went well beside one mishap.
Jul 05 2023
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I noted a standard reply was sent out 7 times when I sent email inquiries. There was no name attached to the reply email and it felt very robotic. I wasn’t sure if I was talking to AI or a real person. In the standard reply there was no new info given and it didn’t address the questions in my email. Otherwise the beginning and the end result of the process were satisfactory. Thank you
Jul 05 2023
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It took a couple days to get routed to the right people and calling was the best method. Trying to use the chat feature was maddening, Doing so on a mobile device made it worse.
Jul 03 2023
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Very good experience and our claim was handled quickly and efficiently.
Jul 03 2023
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The first agent I talked to was most helpful and helped to calm the situation
Jul 03 2023
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Quick response. Thank you,
Jul 03 2023
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Thank you for your easy resolution
Jul 02 2023
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From the time I called about the damage to my lawn, to the time I got an answer and a satisfactory amount of money, was less than 24 hours. Great job!!
Jul 02 2023
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MS. ERNST WAS VERY HELPFUL IN HELPING RESOVLE THE CLAIM.
Jul 02 2023
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Thank you Bob
Jul 02 2023
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The original form required information that I wasn’t given by the Amazon driver.
Jul 01 2023
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I have not received my check and I requested an update and haven't heard back
Jul 01 2023
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My only difficulty in this process was getting to the right people/department. I was transferred quite a bit before reaching the actual claims department. Otherwise, I was please with process and speed in which was handled and resolved.
Jun 30 2023
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I really appreciate that my issue was resolved very quickly and to my complete satisfaction. Thank you!
Jun 30 2023
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Thank you
Jun 30 2023
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Although the check has not been received to date, the process was seamless. Thank you Christine Steel.
Jun 30 2023
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Thanks to all that were involved in solving my problem!! It was handled promptly and professionally!! Thanks again,Steven Peregoff
Jun 30 2023
