ARC reviews

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After I selected form of payment I was told the adjuster would reach out again within 2 days to finalize payment. I heard nothing for about a week and followed up. The response to my follow up was misunderstood. So I had to follow up again to ask status of finalizing my claim. My claim has since been finalized.

Jun 30 2023
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Excellent service

Jun 29 2023
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Thank you so much for the speedy resolve in this incident. Much appreciated! Cassandra Lombardo

Jun 29 2023
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I found it a difficult to get to ARC. Amazon was tough to figure out my way to get to ARC, so totally not on y'all. When I did get the claim submitted, I was hopeful for a quicker response from the adjuster. I actually never spoke with our assigned adjuster - I went on the chat to get a phone number to call. Once I was able to get in touch, I spoke with Nikki and she watched the video of the driver and promptly submitted the claim for payment. I elected for the e-check, but my mobile app wouldn't recognize that check so I had to drop it at the bank. Again, not your fault, but perhaps look at alternative payment methods?

Jun 29 2023
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Not sure that the settled amount will restore my floor when I get estimates and the work is completed.

Jun 29 2023
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I have zero complaints about this process.

Jun 29 2023
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Easy and fast

Jun 28 2023
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Claim was issued quickly and efficiently. Hope it doesn’t take very long to receive the check.

Jun 28 2023
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They were quick to respond!!

Jun 28 2023
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Someone should have came out to look at damage . Compensation should have considered the labor cost and 2 evergreens. The $100 just covered cost of trees. If I was not fortunate to have video of Amazon truck you would not have believed me. Disappointed in Amazon.

Jun 28 2023
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If all claims were this easy!!!!! Great experience.

Jun 28 2023
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Thank you

Jun 28 2023
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Very efficient and professional Claims Department. Thank you Amazon!

Jun 28 2023
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Service was prompt and resolved my issue!

Jun 28 2023
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The process was so fast, easy and efficient. I very much apprecited the ease of it all.

Jun 28 2023
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Well done. A very satisfactory experience. Thank you.

Jun 27 2023
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Great Customer service. I had a wonderful experience.

Jun 27 2023
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other than several of the forms being pretty repetitive, it was much appreciated how the company accepted responsibility for the driver and helped provide a quick resolution

Jun 26 2023
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I had dealt with you previously on the same type of Amazon claim and it was a nightmare. This experience was exceptional.

Jun 25 2023
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The biggest problem was trying to figure out how to contact Amazon. Once I figured that out everyone I had contact with was extremely helpful. Situation was resolved quickly.

Jun 25 2023