ARC reviews
-
Unfortunately accidents do happen. I was impressed that Amazon quickly handled and processed my claim. Thank you
May 29 2023
-
Thank you for prompt attention to my damage claim. I appreciate being heard and action taken that will help repair.
May 28 2023
-
ARC made sure that if any other existing isues came up in reference with the same claim , ARC was there to assist me in anyway they could. I appreciate ARC help in a the matter. Chester Parrish
May 28 2023
-
Had a lot of trouble finding a phone number to report the incident. Things went well after that. The staff was helpful and patient since I haven't had to use my phone for putting pictures into a form before. Overall it was a good experience.
May 27 2023
-
It took many emails to many individuals before the correct individual responded and resolved. Thank you
May 27 2023
-
Super
May 27 2023
-
I was VERY happy with how the claim was handled - actually surprised at how well it moved along and I felt heard. That was until this morning when I got an email that stated that if I didn't have photos of the van on the lawn, the case was going to be dropped. First, this was NEVER discussed in the 10 days of discussions. Secondly, it was very threatening. It made me mad. I spent a lot of time submitting the claim, making calls, etc. Anyway, it all worked out. I asked for the case to be escalated and I received confirmation for the $100 check. So, I am very pleased. I think it was handled very well and I hope that no one has to go through what I did with the last second switch.
May 26 2023
-
Everything went well, even from the beginning. The company contacted me promptly after receiving the complaint. I received a check via email. The check has not yet been deposited, so it has not cleared the bank. If all goes well with the deposit and clearing the bank, then this has been a very professional and timely handling of my claim.
May 26 2023
-
Once I actually got to the correct people, the process was incredibly smooth, professional, and timely. It took more effort than it should have to get to the correct person at Amazon. It needs to be more clear on the website. If I wasn't persistent I wouldn't have gotten the claim resolved. The claims team were great!
May 26 2023
-
Hi. Yes. I'm satisfied with the way this was handled you were carful and thourough to make sure this incident was real not fraudulent --in this world today everyone is looking for a handout so thank you again and Amazon is a good respectful company
May 26 2023
-
It was dealt with professionally an quickly
May 26 2023
-
Nice work!
May 25 2023
-
Great job!
May 25 2023
-
Only issue was Amazon rep misspelled my email address and it took a few days for me to figure that out and get the claim form. Other than that, everything went great!
May 25 2023
-
Thank you for your time and understanding In getting this processed. I appreciate it
May 25 2023
-
Thank you for all your help. A quick and professional resolution was done.
May 25 2023
-
I had submitted a $600 dollar estimate which was fair. I am pretty sure the damage caused will cost more. I settled for $400 dollars because the claim was handled swiftly and I am not the argumentative type. Besides the dollar amount, I am very happy with the claims adjusters efficiency.
May 25 2023
-
Fast and fair!
May 25 2023
-
Thanks Nikki. :)
May 25 2023
-
Thank you.
May 24 2023
