ARC reviews
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Make certain that no Amazon Vehicle comes down my driveway in the future please!
Jan 28 2023
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My claim involved several iterations where I had to resupply the information requested. My bigger concern is Amazon drivers who have on multiple occasions damaged our property.
Jan 28 2023
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I am very impressed on how quickly this matter was taken care of. Thank you
Jan 28 2023
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The claim was resolved with no problems, but it would be more comforting to have a phone number and contact instead of just email. Thank you.
Jan 28 2023
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My wife and I thank you and your team very much for all your help. Charlie.
Jan 28 2023
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I feel the compensation is under what was deserved, but I guess it's better than nothing. It was also very hard to even find a number to contact.
Jan 28 2023
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Helpful
Jan 28 2023
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Thank you for your prompt attention to this matter. Great customer service!!
Jan 28 2023
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I am happy that Amazon the call seriously and was prompt with the whole process. Thank you once again!
Jan 27 2023
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I must admit I read a few not so great reviews regarding claims processing and I was prepared for a 60-90 day turnaround, boy was I pleasantly surprised!! Thanks so much for the prompt, efficient and outstanding service!! Keep up the great work- top notch professionals at ARC!! Sincerely, Karrey Lewis
Jan 27 2023
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The only issue I had was you receiving my pictures. I sent three times. But it all worked out and I received my payment promptly
Jan 27 2023
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The only complaint I have, is not being able to speak to a live person
Jan 27 2023
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Although I only received less than half of my time and cost I was well satisfied with the professional way it was handled. Had the driver just acknowledged his mistake and left a note or knocked on the door we could avoided the clime altogether.
Jan 27 2023
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My claim handled in a timely and efficient manner.
Jan 27 2023
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Please communicate to Amazon that they need to train their drivers to stay on asphalt when dropping packages. Thank you.
Jan 27 2023
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Thanks for doing “ The Right Thing”!
Jan 27 2023
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Overall a good experience. Took quite a few emails back and forth to resolve. Have not received payment as of Jan26, can take up to 30 days though. Thank you
Jan 26 2023
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My claim was initially given a "courtesy" resolution for half the amount for provided receipts due to not interrupting the pictures I sent correctly. I took additional pictures and resent them and asked for it to be reviewed. This was only for a $300 claim. Assumptions were made instead of questions being asked. Maybe lots of people try to "game" the system, but mine was legitimate and I originally felt dismissed. However, when i resubmitted additional pictures the matter was resolved quickly for the full amount. Overall i am now happy.
Jan 26 2023
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I appreciate the promptness of the response. My issue is more with the fact that I have to address these issues related to Amazon deliveries. The compensation I received will take care of the compacting of the driveway, but I will have to remove the gravel in the yard myself. My wife also just let me know that the driver drove over one of her boxwood bushes.
Jan 26 2023
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The only issue is with Amazon. I contacted them and nothing happened. They wanted all the details, which I provided, and stated I would be contacted by someone. No one did and I had to call back and finally talked to someone who sent it to ARC to start the claim. I then had to resend the same info. I gave to Amazon. ARC did a good job.
Jan 26 2023
