ARC reviews
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I had to follow-up since I didn't get a response as the email stated.
Jan 11 2023
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Since this is my first claim with an accident, I cannot compare. When the ARC team gave me confirmed date, I was pleased..
Jan 11 2023
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The situation has been resolved.
Jan 11 2023
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The form was a bit clunky to fill out on a phone. Thank you for the quick resolution.
Jan 11 2023
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Really impressed! The process was very clear, fast and the people we spoke with were great too!
Jan 11 2023
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Thank you very much. I have lived at this same address for 23 years. This is only the second time I complained about it. (Just letting you know this wasn't the 1st, 2nd or third time it has happened. Thank you very much
Jan 11 2023
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Excellent work
Jan 11 2023
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Fastest resolve of a claim I've ever seen!! Thanks!!
Jan 11 2023
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Very smooth, easy process!
Jan 11 2023
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I think the key to getting my claim approved was due to sending messages every single day.
Jan 11 2023
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Thanks.
Jan 11 2023
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We appreciate you taking care of your drivers mistake and laziness
Jan 11 2023
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Electronic deposit of check should be free.
Jan 10 2023
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I was following up on my claim after a couple weeks of submittals asked to provide a picture or video taken in real time showing Amazon driver causing the damage to the door. The issue got now resolved after more email explanations and I am glad it is over. Thank you for taking the responsibility and paid for the damages.
Jan 10 2023
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While unfortunate to happen, the damage was covered and repaired and I am happy with the outcome. I sincerely hope another van does not back into my house, but if they do, I hope they are covered by ARC.
Jan 10 2023
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I'm thankful that you were able to help and get the matter resolved. Im very disappointed in the driver who delivered i wish they would have just come up to door and let us know it had happened if we didnt have our camera surveillance and neighbor hadnt seen the incident occur we would have never known
Jan 09 2023
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Great job! Thanks for the prompt, friendly, and efficient service!
Jan 09 2023
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The process was quick and very efficient. Thank you!
Jan 09 2023
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I was very impressed on how easy it was to submit a claim for my damaged Stairway railing by your 3rd party carrier. The process was easy. However I still am requesting that a supervisor who manages ALL drivers in my area contact me so we can discuss what is the best way to manage deliveries on Salinas Ave., San Anselmo to prevent any other accidents. this one was small but who knows if the next one will be much worse. Again, Fed Ex and UPS drivers DO NOT use the street to make u-turns or even use driveways, they drive in and back out. Amazon drivers and 3rd party drivers should do the same. Please have someone contact me to discuss. Thank you.
Jan 09 2023
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Cecile was very helpful. Thank you.
Jan 09 2023
