ARC reviews

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Although it took some time to handle my claim the overall satisfaction was pleasant. Thanks to everyone involved in settling everything!

Mar 17 2022
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Extremely helpful and patient great person

Mar 17 2022
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This was my first time with something like this. I was saddend by the Damage the Amazon Driver did to my Property and his complete disregard. But I called right into Amazon and explained it all and they processed my claim quickly. Then I got the form from ARC and it was simple and easy to fill out and process and I sent it in and received an email confirmation. I did hit one Obstacle but after explaining what happen in better detail ARC Processed my Claim quickly and to my satisfaction and sent me the Check which I received around 2:30pm Eastern TIme and I Printed it without any issue and did a Mobile Deposit. I hope the Bank Process's it quickly without any concerns. Overall my Experience with ARC was very Pleasant and Efficient with an excellent outcome. Sincerely, Jeff Clark

Mar 17 2022
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I found it difficult initially to file a claim because we were filing as a property group - not a customer with an account. Once I made it through several levels of supervisors I was directed to someone who was able to direct me to the right place. I think that having a claims phone number, or training employees to understand that sometimes the property damage ensued by an amazon driver is not on the customer's property.

Mar 17 2022
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Eye witness are sometimes difficult to find . Only time I've seen courier in any drivewaY?? T/Y

Mar 17 2022
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Claims wants to send me an eCheck. I asked for a paper check. I do not have a computer or a printer , only this iPhone. So it looks like I won’t get the paper check and the eCheck won’t work. Therefore I will be paying for this repair out of my own pocket. I won’t enjoy that but I am not going to fiddle around with this business anymore. Ed Moore

Mar 17 2022
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At the initial I was worried of how this would play out. I am very pleased with the results. Would love a tracking number for my payment (if it is sent in a cardboard folder). Thanks!

Mar 16 2022
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The claim process was simple, fast and very efficient.

Mar 16 2022
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My claim was handled quickly, still waiting on my check a couple weeks after being accepted, but other than that the process was fast and easy

Mar 16 2022
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I appreciate how my claim was resolved as well as how well you train your employees. The driver was honest, I have great respect for him. Thank you

Mar 16 2022
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Resolved issue in less than 2 days!

Mar 15 2022
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It took a couple of hoops to get through but in the end we were able to resolve this. Unfortunately, ARC came back with an "offer" that was less than the cost of what it took to get this repaired. Unfortunately, with gas prices and minimums, my landscaper has a $200 minimum for repair work. I was at least able to use Amazon goods to replace the damaged items. I did not appreciate the low-balling and delays but happy you were able to get this resolved. I also hope that some remedial training has been made for this particular driver--to make sure they don't attempt a 9-point turn around again like that. Thanks for taking care of this.

Mar 15 2022
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It was very easy and fair.

Mar 15 2022
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Very efficient and effective process.

Mar 15 2022
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Quick response and payment

Mar 14 2022
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I kept getting emails saying the claim would be denied if I didn't provide pictures or video. I submitted photos on the original claim form as well as to 4 subsequent emails. I never got confirmation of receipt but did get an email saying the claim had been approved. I was frustrated by you all not getting the pictures when I was attaching them but....grateful it all worked out. Overall it wasn't a difficult process.

Mar 14 2022
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Overall this was a very efficient and easily understood process. The best part was the having a claims specialist assigned and the ARC team being available by phone to answer all my concerns and questions. This was a great customer experience blending technology and actual people. Many thanks.

Mar 14 2022
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I’m still waiting on my settlement check.

Mar 13 2022
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Alina made me feel important and took care of this matter right away.

Mar 13 2022
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The only problem I had was not hearing at the time I first called about my claim. The other problem was getting the pictures, which I had a friend send.

Mar 13 2022